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Old 2010-02-26 , 06:21
Klonkie Klonkie is offline
Still listens to the wireless
 
Join Date: Feb 2010
Posts: 2
Unhappy E16 error message

For some reason I get an E16 error message stating that I am not subscribed to the channel on the normal HD channel and on Supersport HD but I can view the Discovery HD channel. I have given up on phoning the call centre as the general response is "we will reset your signal and it should be fine in 20 mins time if not please phone again" ... I did this one night for about 4 times in a row! Has anybody experienced this before?
  #2  
Old 2010-02-26 , 12:10
Geoff D Geoff D is offline
Technical Myriad
 
Join Date: Nov 2008
Location: PTA
Posts: 12,996
Quote:
Originally Posted by Klonkie View Post
For some reason I get an E16 error message stating that I am not subscribed to the channel on the normal HD channel and on Supersport HD but I can view the Discovery HD channel. I have given up on phoning the call centre as the general response is "we will reset your signal and it should be fine in 20 mins time if not please phone again" ... I did this one night for about 4 times in a row! Has anybody experienced this before?
First of all which decoder do you have?
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Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR, PACE HD PVR 4T, DSD 660, 1110, 1131
  #3  
Old 2010-02-26 , 12:14
Klonkie Klonkie is offline
Still listens to the wireless
 
Join Date: Feb 2010
Posts: 2
The Pace HD PVR
  #4  
Old 2010-02-26 , 17:56
Tapiwa Tapiwa is offline
Knows how to use a remote
 
Join Date: Jan 2010
Posts: 82
This happened to me when SS HD came. All I did was a simple rescan and then sent an email with my smart card number to MC and presto! It was working in about 10 mins.
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