Forum > DStv Products > HD PVR > E107-4 error when upgrading to PVR
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  #1  
Old 2009-08-21 , 08:10
Interested_in_DSTV Interested_in_DSTV is offline
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Default E107-4 error when upgrading to PVR

Hi all

So yesterday i was quite excited the whole day as i would be getting PVR and wont be missing a single thing of what i want to watch only to be bashed and frustrated by this stupid error....so i'm back on single view until some one at multichoice can fix this.

After connecting the HD PVR we phoned multichoice as there was a E107-4 error on the screen who couldn't be cleared. The first lady we spoke to struggled for 25min on the phone and couldn't help us at all...talking about incompetency . We decided to phone back and spoke to a guy who after talking for 10min said to my installer that there is a error on there side to clear the E107 error and their engineers are working on it.

Any one got this and know of something i can do or do i need to wait for Multichoice to come back to me? Pls help
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  #2  
Old 2009-08-21 , 08:27
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MC Sifiso MC Sifiso is offline
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Please reply to my private email address with your smart card number or account number so we can get this resolved.
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  #3  
Old 2009-08-21 , 08:35
Interested_in_DSTV Interested_in_DSTV is offline
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how do i get to see your private e-mail adress?
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  #4  
Old 2009-08-21 , 08:41
Interested_in_DSTV Interested_in_DSTV is offline
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Got it - e-mail sent.Thanks
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  #5  
Old 2009-08-21 , 09:08
Interested_in_DSTV Interested_in_DSTV is offline
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Wowww, got a phone call and they will check it out. Thanks MCTech. that was quick. Just hope it works when i get home

Dont want to watch Cantoons the whole evening on a Friday which is what my little one is out on
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  #6  
Old 2010-07-08 , 15:43
Daav Daav is offline
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Join Date: Jul 2010
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Im having the same problem. I went online to try and reset the error message myself still nothing. Phoned the call center, they are sending reset signals still nothing.

This is on a HD PVR. Can someone from Multichoice assist?

Im in Durban.
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  #7  
Old 2010-07-08 , 16:25
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MC Themba MC Themba is offline
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Location: Randburg
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@ Daav

Can you please confirm if the decoder was upgraded to L3 after the installation was completed?
You can check as follows:
Pres Menu
Select Information Central and press OK
Select Hardware Status and press OK
Select Loader Status (using the right arrow)
The value for line 3 on column 1 (Load Ver/Var) should be 3/2
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  #8  
Old 2010-07-08 , 16:27
Daav Daav is offline
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Thanks for your reply

Load Ver/Var is 18/2

How can I fix this?
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  #9  
Old 2010-07-08 , 16:31
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MC Themba MC Themba is offline
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Location: Randburg
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My apologies. I assumed you have an HD PVR 2P when you said that you had bought the new HD PVR. Can you please confirm the signal strength and quality for tuner 4? It looks like the decoder is not getting the pairing command to clear this E107. This can be attributed to either an istallation error whereby tuner 4 is not correctly installed or the tuner itself being faulty.

Last edited by MC Themba; 2010-07-08 at 16:40. .
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  #10  
Old 2010-07-08 , 16:34
Daav Daav is offline
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Tuner 4
Signal Strenght: 92%
Signal Quality:93%

Tuner 1
Signal strenght:100%
Signal Quality:94%
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