Thread Tools Display Modes
  #1  
Old 2013-02-16 , 11:34
mdeva mdeva is offline
Knows how to use a remote
 
Join Date: Jul 2012
Posts: 128
Default DSTV contact number

Please advise where the DSTV mobile number is

The options below waste 20 minutes( each for 4 calls , ie 80 minutes before reaching the mobile call centre) before one is TRANSFERRED to DSTV mobile. Ive had 4 scrambled image problems on the drifta. There is no error code and I cant see where to run the online self service option. Consultants on the help line say there is a self service , say there is an error code and say there is a number. Can you please advise where rather than apologizing, provide solutions. Ive even been told theres a smart card in the mobile devices. Are these people trained or is it at customer cost once signed up.

Please elevate to fix the inefficiencies that are costing your clients. Who foots the bill for 80 minutes of talk time?

My account is overpaid so that cant be the problem.

I only see:



CONTACT US

*083 900 DSTV (3788)
*VAS rates apply

o Johannesburg: (011) 289-2222
o Pretoria: (012) 422-2222
o Durban: (031) 710-2222
o Cape Town: (021) 508-2222
o Port Elizabeth: (041) 395-2222
o Bloemfontein: (051) 503-2222

Call Centre hours: 07:00 - 23:00 (Monday - Sunday, incl Public Holidays)


It gets better, the call centre agent says all calls are recorded....she couldn't understand that someone needs to be told of the problem for the call to be referred and the problem fixed. No wonder nothing works. She didn't understand that she needed to tell someone theres an error. How is anything to be fixed?

Dont put the number here, put it on your website or show where it is as the above shows up when you click contact dstv mobile at the bottom.
  #2  
Old 2013-02-16 , 11:44
mdeva mdeva is offline
Knows how to use a remote
 
Join Date: Jul 2012
Posts: 128
Default Feedback

DSTV has said that they cannot put the number online as peoploe phone for general enquiries . The number is 0112892207. We the customers must pay for DSTV technical errors. See the scrambled service thread.
« Previous Thread | Next Thread »
Thread Tools
Display Modes
Posting Rules
You may not post new threads  | You may not post replies  | You may not post attachments  | You may not edit your posts
BB code is On  | Smilies are On  | [IMG] code is On  | HTML code is Off
Similar Threads
Thread Thread Starter Forum Replies Last Post
Contact form on website never gets answered. ernstn Service Queries 1 2012-10-29 20:19
Refund not granted - who to contact Furahini Service Queries 2 2012-05-04 15:40
DSTV Contact Center Milks us big time gtxvortex Service Queries 4 2011-08-03 14:08
Contact US form - no feedback xler8or Service Queries 8 2010-02-24 15:34
contact information mauritius Service Queries 6 2009-03-30 11:00