Forum > DStv Forum Archive (12 May 2014) > DStv Desktop Player Download Link ?
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  #1  
Old 2012-06-10 , 09:18
lexor lexor is offline
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Default DStv Desktop Player Download Link ?

Hi

I've been looking all over the http://ondemand.dstv.com site but cannot find a download button for the Desktop Player.

My PC is ready according to the site - but no download button !

I have a Premium subscription and my smartcard is linked.

I don't know what else to try?

Thanks
  #2  
Old 2012-06-10 , 12:21
Digital Fan Digital Fan is offline
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Had same issue a few weeks ago - you have to wait some time for the download button to load.
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  #3  
Old 2012-06-11 , 08:53
MC Nic's Avatar
MC Nic MC Nic is offline
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Quote:
Originally Posted by lexor View Post
Hi

I've been looking all over the http://ondemand.dstv.com site but cannot find a download button for the Desktop Player.

My PC is ready according to the site - but no download button !

I have a Premium subscription and my smartcard is linked.

I don't know what else to try?

Thanks
Hi lexor,

What browser are you using? And can I assume that you're on PC and not MAC (You said PC, but I just need to make sure)?

It sounds like this might be a SilverLight issue.

Can you try something for me: please right click on the area below the test that says "Get the Desktop Player" - i.e. where the button would be - and see if an option pops up to install the player.

Let me know if this works.

MC Nic.

Quote:
Originally Posted by Digital Fan View Post
Had same issue a few weeks ago - you have to wait some time for the download button to load.
It should show up relatively quickly when you load the page. I'll ask our devs to look into this issue.

Thanks
  #4  
Old 2012-06-11 , 12:31
lexor lexor is offline
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Hi MC Nic

Thanks for the reply.
Yes I,m using a pc.
I've tried the following Browers(all lates versions): Firefox,Chrome and Explorer without success.
I have Silverlight installed as well.
I will try your suggestion tonight once I,m home and report back,thanks.


Quote:
Originally Posted by MC Nic View Post
Hi lexor,

What browser are you using? And can I assume that you're on PC and not MAC (You said PC, but I just need to make sure)?

It sounds like this might be a SilverLight issue.

Can you try something for me: please right click on the area below the test that says "Get the Desktop Player" - i.e. where the button would be - and see if an option pops up to install the player.

Let me know if this works.

MC Nic.



It should show up relatively quickly when you load the page. I'll ask our devs to look into this issue.

Thanks
  #5  
Old 2012-06-11 , 17:40
lexor lexor is offline
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Posts: 23
@ MC Nic

Got it working - re-installed SilverLight.

Thanks

Last edited by lexor; 2012-06-11 at 19:42. .
  #6  
Old 2012-06-12 , 09:11
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MC Nic MC Nic is offline
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Quote:
Originally Posted by lexor View Post
@ MC Nic

Got it working - re-installed SilverLight.

Thanks
Rad, that was going to be my next suggestion.
Glad it worked.

Enjoy!
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