Forum > Value Added Services > DStv Catch Up > CU whole movies & series missing
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  #1  
Old 2017-09-12 , 17:48
ShazzieO ShazzieO is offline
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Default CU whole movies & series missing

Using 2 Exploras (1st released, larger models) for both primary and secondary decoders. Primary Explora is OK. Secondary Explora has problem:-
Overnight, many series, series episodes and movies disappeared from Catchup (CU) on Secondary Explora only. Both Exploras had equal amount of CU series and movies yesterday. Today: comparison of Primary to Secondary Explora:-
Primary Explora: 16 Movies; Secondary: 3 Movies;
Primary Explora: 63 Series with 200 episodes; Secondary: 40 series with 61 episodes.
Have re-booted and also switched off both Exploras, restarted Primary before Secondary, etc. No change in missing CU on secondary Explora.
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  #2  
Old 2017-09-16 , 21:14
MC Grace MC Grace is online now
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Join Date: Apr 2017
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Quote:
Originally Posted by ShazzieO View Post
Using 2 Exploras (1st released, larger models) for both primary and secondary decoders. Primary Explora is OK. Secondary Explora has problem:-
Overnight, many series, series episodes and movies disappeared from Catchup (CU) on Secondary Explora only. Both Exploras had equal amount of CU series and movies yesterday. Today: comparison of Primary to Secondary Explora:-
Primary Explora: 16 Movies; Secondary: 3 Movies;
Primary Explora: 63 Series with 200 episodes; Secondary: 40 series with 61 episodes.
Have re-booted and also switched off both Exploras, restarted Primary before Secondary, etc. No change in missing CU on secondary Explora.
Hi ShazzieO

When did you start having this issue?

Please check the VOD status and send screenshots of the CU and BoxOffice pages. Press the HELP button, scroll down to GENERAL INFORMATION, INFORMATION CENTRAL, then press OK on the first line of info (decoder info), scroll down to VOD STATUS; you should be able to get the Catch Up and BoxOffice status then kindly send pictures to us.
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  #3  
Old 2017-09-17 , 09:40
ShazzieO ShazzieO is offline
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Join Date: Apr 2015
Posts: 36
Thank you MC Grace, but the problem seems to be resolving itself. More movies and series have been downloading to the secondary Explora over the last few days.
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  #4  
Old 2017-09-19 , 19:46
MC Grace MC Grace is online now
Has mastered the i-Plate and DStv guide
 
Join Date: Apr 2017
Posts: 301
Quote:
Originally Posted by ShazzieO View Post
Thank you MC Grace, but the problem seems to be resolving itself. More movies and series have been downloading to the secondary Explora over the last few days.
Great to hear that, ShazzieO.

Enjoy your viewing .
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