Forum > Broadcast Errors > Broadcast Errors > 194: EBR's removed on Explora 1
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Old 2018-01-12 , 09:04
Optimist Optimist is offline
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Exclamation 194: EBR's removed on Explora 1

Some will recall this has happened in the past, last time in my case it was not reported but I believe I recall it goes on on a number of channels.

Today's incidents (happened sometime in the last hour or so);

1. I had an EBR set for the movie For The Love Of Money on ch. 194 @ 02:45 this Saturday morning - vanished! And the entry is still in the EPG with at least the same start time.

2. EBR was set for the movie Cedar Rapids on ch. 194 @ 02:50 this Sunday morning - also vanished! And the entry is also still in the EPG with at least the same start time.

I know from past experience that it's never repaired, will need to redo them myself.

Fortunately this bug is rare, BUT... still completely unacceptable!!
(Probably not available to discuss.)
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Old 2018-01-12 , 13:47
MC Trisan MC Trisan is offline
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It doesn't appear to be an EPG issue, I've checked both movies and we haven't made any changes at all to them since early in December. We'll ask the decoder team to look into it. Are you sure there were no conflicts that caused them to be cancelled?
It is possible that it's just temporarily disappeared and will reappear with the next refresh of the guide (but that's just a guess).
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Old 2018-01-12 , 14:07
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MC Sandipa MC Sandipa is offline
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Hi Optimist - i have asked tech team to have a look - will revert soonest...
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Old 2018-01-12 , 15:50
Optimist Optimist is offline
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Thanks people. As mentioned, this is not a first time and has been reported by others. I suspect it's not easily noticed as a lost once-off-nature EBR can be much harder to remember setting.

Quote:
Originally Posted by MC Trisan View Post
Are you sure there were no conflicts that caused them to be cancelled?
It is possible that it's just temporarily disappeared and will reappear with the next refresh of the guide (but that's just a guess).
No conflicts. And as we all know with EBR's they are only ever going to become yellow-triangled when another EBR or manual recording conflicts, but even then they can't be automatically rescheduled or removed on my Explora and no-one else touches it.

Can't agree with your guess, as I discussed past experience says it never reappears and I certainly won't take such a chance with something so odd and not understood.


(As mentioned, could well not be available to discuss (further).)
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Old 2018-01-12 , 16:29
Optimist Optimist is offline
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Possible clue:

Both these movies are available earlier, but that would have been in conflict with my other scheduling so I initially only added them as Reminders.
Then a day or so later, when I knew their later slots would be on the EPG, I will likely have used the "Other Airings" option on the Reminders themselves to access the desired slot and activate an EBR on it.

Wouldn't be surprised if this round about way is why, Reminders don't behave well on these decoders so it may be some sort of cascading effect.
For instance - Reminders usually lose their synopsis after a couple of days, when they do still contain info it's less detail than the normal synopsis, and as an aside I suspect they don't update much if at all re slot changes.
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Old Yesterday , 11:01
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MC Sandipa MC Sandipa is offline
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Hi all

Update from tech team is that they couldn’t reproduce the issue but have scheduled two recordings for this weekend on the same channel around the same time to double check. Will revert soonest.

Thanks
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Old Yesterday , 11:48
Optimist Optimist is offline
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Thanks for the update.
From my side - I've stopped setting any recordings from the Reminders' menu (its Other Airings' results), but will add more if it still happens again.
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