Forum > Value Added Services > DStv Now > DSTV Now app rooted error
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  #1  
Old 2017-07-14 , 14:07
Terminator Terminator is offline
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Default DSTV Now app rooted error

I have installed an Android radio in my wife's car. I installed the DSTV Now app, but when I want to view live TV, I get the error I have a rooted device, which it's not. If I install and run the Supersport app on the same device, no problems when watching the live sports. The car radio is running android 4.4.4. What can be the problem?
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Old 2017-07-17 , 19:00
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Any response??
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Old 2017-07-22 , 14:54
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When can I expect any response on this issue???
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Old 2017-07-24 , 19:26
Brentvdb21 Brentvdb21 is offline
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Hi is there no SuperSU app on the device? Try installing Hide my root and then use the uninstall root option

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  #5  
Old 2017-07-24 , 20:09
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No supersu app.. Thanks, I will try that and wee.,since dstv is not responding
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Old 2017-07-24 , 20:13
Brentvdb21 Brentvdb21 is offline
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Ok also there is software to see if the device is rooted try that as well and then lastly do me a favour and install software called DRMinfo and post a pic of that app when you open it

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  #7  
Old 2017-07-26 , 19:07
Terminator Terminator is offline
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Was not close to the car for a day or two. Will try tomorrow and give feedback.. Thanks
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Old 2017-07-27 , 13:29
Terminator Terminator is offline
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Attached is the drm info. Also a screen shot of the error I get and a screen shot from a app to check root. I installed the other app, but it says it can't find SU, so can't uninstall root, as it's not rooted
Attached Images
File Type: jpg 20170727_125200_resized.jpg (292.0 KB, 26 views)
File Type: jpg 20170727_124847_resized.jpg (334.3 KB, 22 views)
File Type: jpg 20170727_124129_resized.jpg (278.8 KB, 20 views)
File Type: jpg 20170727_124110_resized.jpg (291.2 KB, 21 views)
File Type: jpg 20170727_124119_resized.jpg (317.9 KB, 21 views)
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  #9  
Old 2017-07-27 , 17:21
Geoff D Geoff D is online now
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Your only hope is to try one of the Hide my Root app and if that still does not work, provide all the info about the device to MC and hope that they sort out support for the device.

The error message does say the error is caused by either trying to run the DStvnow app on a rooted device OR on an unsupported device.

BTW as an aside. Do you really think it is a good idea to view TV on a device in a car? Especially if it is visible from the driver's seat?
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  #10  
Old 2017-07-27 , 18:09
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Mc hasn't responded to this thread, so I don't know what info they will need... The radio is primarily for music and satnav. We do lots of camping, so it would have been used mostly when stationary at the farm for the kids or the odd sport program. What is funny is that the Supersport app works without any issues. The dstv now app opens fine, just when accessing live TV/ catch up when I get the error
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