Forum > Value Added Services > DStv Now > DSTV Now Error: Device registered to another user
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  #1  
Old 2017-09-16 , 15:11
ratty ratty is offline
Still gets up to change channels
 
Join Date: Sep 2016
Posts: 22
Default DSTV Now Error: Device registered to another user

I recently updated my DSTV Now app on ios and when I click on a channel I get the error "Sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device on this account"

As far as I am aware my device is not linked to another account as I have only used on account. How can I identify if the device is linked to another account? I did not experience this issue before updating my dstv now app.
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  #2  
Old 2017-09-16 , 15:19
Optimist Optimist is offline
Changes remote batteries hourly
 
Join Date: Jul 2012
Location: N/E JHB
Posts: 15,070
Can't say for certain, but some users with similar type results seem to have come right be uninstalling and re-installing.

If still no good, any more answers may have to wait for Monday... or if nothing further try phoning the call centre and asking for a DStv Now specialist.

Last edited by Optimist; 2017-09-17 at 09:13. .
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  #3  
Old 2017-09-18 , 08:47
MC Grace MC Grace is offline
MultiChoice
 
Join Date: Apr 2017
Posts: 472
Quote:
Originally Posted by ratty View Post
I recently updated my DSTV Now app on ios and when I click on a channel I get the error "Sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device on this account"

As far as I am aware my device is not linked to another account as I have only used on account. How can I identify if the device is linked to another account? I did not experience this issue before updating my dstv now app.
Hi ratty

Are you still experiencing the same issue?

If so PM the email address used to register your Connect ID profile, the Device ID listed on your DStv Now App and your contact number to help.
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  #4  
Old 2017-09-26 , 22:24
ratty ratty is offline
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Join Date: Sep 2016
Posts: 22
Hi Grace,

Will PM you the details.
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  #5  
Old 2017-12-22 , 18:39
crudler crudler is offline
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Join Date: Sep 2009
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Im having the exact same issue. Brand new device. Did anyone solve the problem?
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  #6  
Old 2017-12-24 , 10:21
MC Pamela MC Pamela is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Jun 2016
Posts: 422
Quote:
Originally Posted by crudler View Post
Im having the exact same issue. Brand new device. Did anyone solve the problem?
Hi Crudler,

Please PM email address used to register your Connect ID profile, the Device ID listed on your DStv Now App and your contact number. We'll gladly help you.

Regards
Kagiso
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  #7  
Old 2018-01-16 , 13:11
1nutty1 1nutty1 is offline
Still listens to the wireless
 
Join Date: Dec 2017
Posts: 3
Default Issues

Quote:
Originally Posted by crudler View Post
Im having the exact same issue. Brand new device. Did anyone solve the problem?
Hi there having the exact same issue with a brand new device.
Please help
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  #8  
Old 2018-01-16 , 13:37
MC Grace MC Grace is offline
MultiChoice
 
Join Date: Apr 2017
Posts: 472
Quote:
Originally Posted by 1nutty1 View Post
Hi there having the exact same issue with a brand new device.
Please help
Hi 1nutty1

Which issues are you having? Also confirm the mobile device you are ucing to access DStv Now to help.
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  #9  
Old 2018-01-16 , 13:58
1nutty1 1nutty1 is offline
Still listens to the wireless
 
Join Date: Dec 2017
Posts: 3
I am getting "Sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device on this account"
It is on a Minix Android box.
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  #10  
Old 2018-01-17 , 07:28
1nutty1 1nutty1 is offline
Still listens to the wireless
 
Join Date: Dec 2017
Posts: 3
Quote:
Originally Posted by MC Grace View Post
Hi 1nutty1

Which issues are you having? Also confirm the mobile device you are ucing to access DStv Now to help.
Attached is the message I get when trying to watch live through the app or when I try and register the device thru the app.
Attached Images
File Type: jpg Error.jpg (480.2 KB, 10 views)
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