Forum > Value Added Services > DStv Now > Issue with DSTV now live streaming high level help needed
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  #1  
Old 2017-07-24 , 19:25
Brentvdb21 Brentvdb21 is offline
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Posts: 33
Default Issue with DSTV now live streaming high level help needed

Hi there.

I am really struggling to get DSTV now working on my TV box.

Initially it was a DRM issue so I went through major lengths to install widevine but now when I play live video the video loads but then the screen stays black.

If I download a catch-up item then it plays 100%.

Supersport will not play either.

It's a V88 plus box running 6.0.1

Is there anyone with some actual android knowledge that can assist me please I can't waste my time getting told that my issue has been escalated to a technician.

Please can you help me.

Sent from my Nexus 6P using Tapatalk
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  #2  
Old 2017-07-25 , 10:43
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Location: Johannesburg, Gauteng
Posts: 8,078
Are you connecting a device directly or screen casting from a mobile device?
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  #3  
Old 2017-07-25 , 13:22
MC Pamela MC Pamela is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Jun 2016
Posts: 384
Hi Brentvdb21,

Kindly PM us your contact number. Our support team would like to contact you regarding your post.

Regards
Pam
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  #4  
Old 2017-07-25 , 15:53
Brentvdb21 Brentvdb21 is offline
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Join Date: Jan 2015
Posts: 33
Hi all.

It's streaming straight from box to TV.

I have since read that some guys say sending a mail from the device will allow MC to authenticate the device and it will then work although I haven't tried it yet.

I have pm my details thanks for the response.

B

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  #5  
Old 2017-07-25 , 16:57
Brentvdb21 Brentvdb21 is offline
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Posts: 33
Hi I sent a mail from the device.

I see this sends all of the information regarding the device etc.

Here is the ticket number if it helps.

Re: DStv Now - I'd like to provide feedback on the Android App [#9045752]

Regards
B

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  #6  
Old 2017-07-26 , 13:53
Brentvdb21 Brentvdb21 is offline
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Posts: 33
Quote:
Originally Posted by MC Pamela View Post
Hi Brentvdb21,

Kindly PM us your contact number. Our support team would like to contact you regarding your post.

Regards
Pam
Hi Pam still no call from the call center.

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  #7  
Old 2017-07-27 , 10:17
Brentvdb21 Brentvdb21 is offline
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Join Date: Jan 2015
Posts: 33
@MC Pamela @MC Marietjie what is happening? Still no contact from the MC Technicians or repsonse to my mail sent from my device.
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  #8  
Old 2017-07-31 , 13:19
MC Pamela MC Pamela is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Jun 2016
Posts: 384
Hi Brentvdb21,

We are sorry for the delayed response. We have asked the support team to prioritise the matter.

Regards
Kagiso
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