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  #21  
Old 2017-03-05 , 14:26
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Luke7777 Luke7777 is offline
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Ok, ask your VOD team how much that 30s wait period is suppose to download, as in minutes and seconds, in HD. Then we can compare...
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Quad LNB Explora switch 5.1
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Xtraview - decoders same room - 3 distributed HDMI endpoints via 2x4 Matrix and Cat6
40Mb VDSL (ISP AH Capped Unshaped)
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  #22  
Old 2017-03-05 , 18:41
JacoHD JacoHD is offline
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Thanks Luke7777

I am so frustrated with this but ja, what can you do.

I will send my details and see if that makes any difference, will report back.
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  #23  
Old 2017-03-05 , 19:00
steel_dog steel_dog is offline
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Unhappy

Hi all,
I'm experiencing the same issues.
CU+ 'Watch Now' typically works with no buffering. It's been completely erratic this past month to unworkable during the past few days. All other streaming services work perfectly. I'm on a 20mbps VDSL line with Afrihost. Line always hits 19mbps on local sites. I'm running the original Explorer via an ethernet connection.
Rgds
SD

Last edited by steel_dog; 2017-03-05 at 19:17. .
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  #24  
Old 2017-03-05 , 19:02
steel_dog steel_dog is offline
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Quote:
Originally Posted by Luke7777 View Post
Ok, ask your VOD team how much that 30s wait period is suppose to download, as in minutes and seconds, in HD. Then we can compare...
When it's working I generally get 45s and it climbs very quickly. Now... 15s and it degrades to zero.
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  #25  
Old 2017-03-06 , 20:21
steel_dog steel_dog is offline
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Things are worse tonight. 9s of content then stalls.
Line's pushing through 19.3mbps on local tests.
MC... please assist.
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  #26  
Old 2017-03-07 , 13:06
steel_dog steel_dog is offline
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Hi MC. Any feedback on this?

Further info - Streaming on Android and iOS just went belly up today. iOS times out with an error. Android waits... and waits. Problem was resolved when I switched from DSL to Mobile. Connected and played. So the issue appears to be on the DSL side of things. It's not my connection. I've tested this and I can stream 17mbps from YouTube - 4K video played without issue. So this could be a routing / peering issue. Drop me a line to discuss. Happy to run some tests.

As mentioned earlier in the post. My ISP is Afrihost - the same as JacoHD. I'm on a 20mbps VDSL line.

PS: Problem is affecting CU content. Live TV stream on DSTV Now was working.

Last edited by steel_dog; 2017-03-07 at 13:42. .
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  #27  
Old 2017-03-07 , 14:05
steel_dog steel_dog is offline
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Okay someone rebooted something. CU+ is now working on DSTV Now and the Explorer.
Issue resolved around 13h45. Would be great if we could find the root-cause. Also have the AH folks looking into this.
Would be great if you could provide an IP address in the CDN. Could run a traceroute on that.
Would be great if the team could set up a speedtest file on the server. Would go some way to diagnosing.

Last edited by steel_dog; 2017-03-07 at 14:11. .
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  #28  
Old 2017-03-07 , 15:49
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Luke7777 Luke7777 is offline
Changes remote batteries daily
 
Join Date: Dec 2008
Location: Menlo Park Pretoria
Posts: 1,433
Will check a bit later how much the 30s gives me
__________________
Quad LNB Explora switch 5.1
Explora (Primary) Pace 4P HDPVR (Secondary)
Xtraview - decoders same room - 3 distributed HDMI endpoints via 2x4 Matrix and Cat6
40Mb VDSL (ISP AH Capped Unshaped)
------------------------------------------
DSD1110 in holiday mode
DSTV Mobile via Drifta WiFi (S5& iPad)
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  #29  
Old 2017-03-07 , 21:16
steel_dog steel_dog is offline
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Join Date: Jun 2010
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Posts: 75
CU+ downloads have gone belly up again. Downloading absolutely nothing at the moment. Arrrggg.
@MC - please guys. We need MC involved to diagnose the problem.
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  #30  
Old 2017-03-09 , 09:27
steel_dog steel_dog is offline
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Hi Multichoice reps.
We do need assistance with this. The problem has not resolved.
I'm willing and able to perform any technical tests needed however need direction from MC.

Note: 19h56 last night. Downloaded 6s of content in the 30s buffer window. All other streaming services were performing perfectly at the time.

Thx
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