Forum > Value Added Services > DStv Catch Up > Downloads disappear before expiry date
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  #1  
Old 2017-02-08 , 10:37
ShazzieO ShazzieO is offline
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Join Date: Apr 2015
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Unhappy Downloads disappear before expiry date

On the Explora platform:

On or about 4 February 2017, 2 movies which I had previously downloaded, disappeared from my download list. I had meticulously recorded their expiry dates on my calendar to ensure that I would watch them before they expired - the two expiry dates were 14 Feb and 28 Feb. On finding them missing/lost, I checked my Download History which was also blank, not even showing recent downloads which I had watched.

My hard drive was 80% full at the time.
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  #2  
Old 2017-02-08 , 11:01
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Pls send us the titles of the movies you are talking about?


Sent from my iPhone using Tapatalk
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  #3  
Old 2017-02-08 , 12:01
ShazzieO ShazzieO is offline
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"This is Where I Leave You" and "The Story of Luke".
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TV fanatic with two Exploras.
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  #4  
Old 2017-02-14 , 21:19
MC Pamela MC Pamela is offline
Has mastered the i-Plate and DStv guide
 
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Quote:
Originally Posted by ShazzieO View Post
"This is Where I Leave You" and "The Story of Luke".
Hi ShazzieO

Sorry for the delayed response. We're checking with the CU team to assist and advise. Feedback will be posted once received.
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  #5  
Old 2017-03-14 , 00:20
Mr Smooth Mr Smooth is offline
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There are loads of programs that have incorrect expiry dates. Seems to be happening more often.
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  #6  
Old 2017-03-17 , 19:40
MC Pamela MC Pamela is offline
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Quote:
Originally Posted by Mr Smooth View Post
There are loads of programs that have incorrect expiry dates. Seems to be happening more often.
Hi Mr Smooth

Which shows/programmes are you referring to? Kindly give more info in order to have this rectified. Also confirm the platform.
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  #7  
Old 2017-03-20 , 06:22
Mr Smooth Mr Smooth is offline
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Join Date: Nov 2014
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Originally Posted by MC Pamela View Post
Hi Mr Smooth

Which shows/programmes are you referring to? Kindly give more info in order to have this rectified. Also confirm the platform.
The Missing EP 5,6,7&8 all expire on 22/03
How to get away with murder EP6&7
Vampire Diaries EP11&12 expire on 06/04
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  #8  
Old 2017-03-20 , 06:23
Mr Smooth Mr Smooth is offline
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Your catch up team can check the rest and rectify.
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  #9  
Old 2017-03-21 , 07:54
MC Pamela MC Pamela is offline
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Join Date: Jun 2016
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Quote:
Originally Posted by Mr Smooth View Post
Your catch up team can check the rest and rectify.
Hi Mr Smooth

Sorry to keep you waiting. I'm checking with the CU team, look out for the response.
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  #10  
Old 2017-03-24 , 16:47
Mr Smooth Mr Smooth is offline
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Location: Johannesburg
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Quote:
Originally Posted by MC Pamela View Post
Hi Mr Smooth

Sorry to keep you waiting. I'm checking with the CU team, look out for the response.
Hi MC Pamela

Any updates on this? The said programs have long expired and there are programs that still have incorrect dates.
How is the expiry dates controlled, manually or via a program or app?
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