Forum > Value Added Services > DStv Catch Up > CU, CU+ and Broadcast Dolby 5.1 on-going issues
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  #21  
Old 2016-12-18 , 18:32
andrewgerm andrewgerm is offline
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Manhattan Ep 2, was stereo but advertised as surround

I guess still not fixed, or no QA whatsoever in place.
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  #22  
Old 2016-12-19 , 21:28
MC Pamela MC Pamela is offline
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Hi andrewgerm

Apologies for the hold up. We'll forward to the CU team to assist and advise. Feedback will be sent once received.
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  #23  
Old 2016-12-29 , 23:27
andrewgerm andrewgerm is offline
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Downloaded a title, and watched a few from CU and CU+ yesterday.
The issue still persists. So, as of the last update that all is fixed, this is still inaccurate.

I've been listing many, many shows here. I can say the Chicago (med, pd and fire) shows did work. One that didn't work yesterday was Manhattan.

I downloaded 2 movies (HD and DD) and both were plain stereo. I (and several others, I see on these forums) have not been downloading for a while, because of this issue. I guess it's still not a time to begin that again. Waiting for a multi-GB file to download and then not work as should, is not good.

I've said all there is regarding complaining. Will keep listing series / films here, as I encounter (and have time) in the hopes that somewhere the QA gets better...
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  #24  
Old 2016-12-31 , 11:59
MC Pamela MC Pamela is offline
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Hi andrewgerm

Sorry to keep you waiting. We were advised that the issue was resolved, however we'll forward this to the CU team to assist and confirm. Feedback to be sent once received.
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  #25  
Old 2016-12-31 , 13:58
andrewgerm andrewgerm is offline
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We were also advised on the forum that issue had been resolved, and that all items on CU and CU+ after a certain date would be fine.

As mentioned, I downloaded some items for CU+ and there were items in CU, and the issue with incorrect sound remained...
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  #26  
Old 2017-01-01 , 09:38
caneman caneman is offline
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Quote:
Originally Posted by andrewgerm View Post
We were also advised on the forum that issue had been resolved, and that all items on CU and CU+ after a certain date would be fine.

As mentioned, I downloaded some items for CU+ and there were items in CU, and the issue with incorrect sound remained...
Definitely not fixed for Manhattan on CatchUp+ The film Unbroken that I watched was also in 2Ch.
Attached Images
File Type: jpg ManhattenCUPlus01.jpg (808.3 KB, 14 views)
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  #27  
Old 2017-01-01 , 13:10
MC Pamela MC Pamela is offline
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Hi All

We're still awaiting feedback from the CU team. Once received, we'll revert back.
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  #28  
Old 2017-01-03 , 15:06
andrewgerm andrewgerm is offline
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That CU team are taking their time. This all started months ago.

@Caneman: I'm getting pretty much the same info shown here.
Thanks for confirming!!
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  #29  
Old 2017-01-03 , 16:13
MC Pamela MC Pamela is offline
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Hi andrewgerm

Kindly confirm the two movies you downloaded which were in stereo. We need to forward that info to the CU team to look into as well.
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  #30  
Old 2017-01-03 , 20:59
andrewgerm andrewgerm is offline
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I will try go look in my history for those.
There was Manhatten, as mentioned.

BUT!! Add to that The Danish Girl, and Out Of The Dark.

THe other movies, I am not sure. But there were a few. The best would be to assume there is issue with all, as that's pretty much the case.

Not even going to make comment on time, size, etc. of these downloads. They're not fixed, and there is a serious issue here, that has persisted for months.
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