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Old 2015-11-26 , 10:46
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MC Lindi MC Lindi is offline
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Default Pensioner discounts

We value our long standing customers and appreciate their support over the years.

A DStv decoder can be easily moved from one location to another and we cannot verify whether the user of that decoder is a pensioner. We are therefore concerned that this is easily open to abuse and we might end up with the decoder being used by any person other than a pensioner.

As a result, we decided to offer pensioner discounts to customers who live in retirement villages, where the body corporate subscribes for the entire village.
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Old 2015-11-26 , 11:01
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Good news - I will certainly let my parents know! What would the discounted cost be?

I suspect many retirement villages will not want to take on this extra administrative burden though - where my parents are, for example, there are over a 100 units and I think most have DSTV.
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Old 2015-11-26 , 11:05
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Good news indeed.

On the trust issue - why not consider making it limited to only one decoder (or two if using XtraView) per pensioner. Does it really matter if they're then not taking advantage of the offer for themselves?

Last edited by Optimist; 2015-11-26 at 11:09. . Reason: Typo
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Old 2015-11-26 , 11:16
Geoff D Geoff D is offline
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Quote:
Originally Posted by MC Lindi View Post
We value our long standing customers and appreciate their support over the years.

A DStv decoder can be easily moved from one location to another and we cannot verify whether the user of that decoder is a pensioner. We are therefore concerned that this is easily open to abuse and we might end up with the decoder being used by any person other than a pensioner.

As a result, we decided to offer pensioner discounts to customers who live in retirement villages, where the body corporate subscribes for the entire village.
Agree a move in the correct direction. BUT .... It is still not good enough in my opinion. A pensioner is a pensioner and the whole matter could be covered by the T's and C's. whereby certain proof has to be provided before a pensioner should be able to get the discount and that is in my opinion already available as ALL account holders must provide their ID numbers and there is a limit on the number of accounts per person. So what is the problem MC?
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Old 2015-11-26 , 11:21
Geoff D Geoff D is offline
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Agree Optimist. A secondary step could be a simple declaration from an independent 3rd party (such as SAARP) if really needed?
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Old 2015-11-26 , 11:24
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Folks - this is not a change in policy - we have always been offering pensioner discounts to retirement villages. These customers subscribe to a commercial package specifically for retirement villages.

We answered a number of consumer issues from The Star (will be published tomorrow), and am just ensuring that the info that is available to you on the Forum is as up to date as possible.
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Old 2015-11-26 , 11:34
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Quote:
Originally Posted by MC Marietjie View Post
Folks - this is not a change in policy - we have always been offering pensioner discounts to retirement villages. These customers subscribe to a commercial package specifically for retirement villages.
Is that the old package where they get all but M-Net so for a lower price, if they want M-Net as well they need to subscribe separately to that channel?
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Old 2015-11-26 , 11:37
Geoff D Geoff D is offline
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Quote:
Originally Posted by MC Marietjie View Post
Folks - this is not a change in policy - we have always been offering pensioner discounts to retirement villages. These customers subscribe to a commercial package specifically for retirement villages.

We answered a number of consumer issues from The Star (will be published tomorrow), and am just ensuring that the info that is available to you on the Forum is as up to date as possible.
Thank you for posting the info also on the forum.
Krugie is correct though, some "retirement village complexes" just do not want to be bothered with the extra admin. I know of at least one where the "residents" do not want to subscribe to the "retirement village commercial package" and all have their own antennas anyway due to the design of the village, and end up having to select the standard residential packages as a result. Are these "pensioners" now not covered by the statement?

The commercial package is fine for retirement villages consisting of large building complexes with "rooms" and a common distribution system, but it does not always work so well with many of the newer retirement village designs.

SAARP is the South African Association of Retired Persons. Hence MC do have a body that they could negotiate with in this regard for ALL pensioners.

In other words, it is long overdue for MC to review the entire matter from scratch .....
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Last edited by Geoff D; 2015-11-26 at 11:51. .
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Old 2015-11-26 , 11:38
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@Optmisit - The package for each village differs - they get to choose a certain number of channels and any additional channels then cost more.
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Old 2015-11-26 , 11:44
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Thanks for the clarity Marietjie.

Quote:
Originally Posted by MC Marietjie View Post
@Optmisit -
Definitely a Freudian slip
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