Forum > Value Added Services > DStv Now > Dstv Now - Authentication on mobile app
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  #1  
Old 2017-05-08 , 20:04
anthony.sani anthony.sani is offline
Still listens to the wireless
 
Join Date: May 2017
Posts: 1
Default Dstv Now - Authentication on mobile app

I cannot access dstv now services on my iphone6. I recently migrated services on dstv connect from an old email address account to a new one. The smart card and devices where delinked and linked to. the new account. I can watch content on dstv now via laptop, but not the app on my phone, where it says I am not a dstv premium subscriber or not in a dstv territory. Neither are correct. This appears to be an authentication issue.

I have tried the chat line, called the help centre and sent emails, but no one has helped. I need a specialist technical support resource to make contact and sort this out.
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  #2  
Old 2017-05-08 , 21:00
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,078
Pls send your details to MC Pam and MC Lindi so they can get the technical team in touch with you tomorrow.
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Old 2017-05-09 , 06:59
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Optimist Optimist is offline
Changes remote batteries hourly
 
Join Date: Jul 2012
Location: N/E JHB , Orig. Join Date: Dec 2008
Posts: 14,167
"MC Pam" isn't going to work - the PM (private message) system knows her as MC Pamela, but anyway I think she's been replaced by MC Grace?

@Anthony, you can reach MC Lindi by clicking here
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