Forum > Value Added Services > DStv Now > Poor quality sound as well as streaming issues.
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Old 2017-03-26 , 15:02
Ermeric1 Ermeric1 is offline
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Default Poor quality sound as well as streaming issues.

The quality of titles on DSTV Now is absolutely terrible. The sound disappears after a couple of minutes as well as being out of sync on many movies. I thought it would be better with recently uploaded titles but it's just as bad e.g. "The Boy". Also the picture quality jumps to SD after a couple of minutes as well. As to previous enquiries nobody from MC seems to give a damn as nobody bothers to respond to complaints about DSTV Now anymore. Really poor.

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Old 2017-04-02 , 13:43
Ermeric1 Ermeric1 is offline
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Same thing just happened with American Sniper. Sound comes and goes as well as picture quality all over the place. And as of yet no contact from the relevant team. POOR.

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Old 2017-04-05 , 14:33
Ermeric1 Ermeric1 is offline
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Still nothing.....

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Old 2017-04-05 , 15:29
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MC Mpho MC Mpho is offline
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Hi Ermeric1,

Apologies for the delayed response.
We have escalated to the DStv Now team and we will feedback as soon as possible.

Regards,
MC Mpho
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  #5  
Old 2017-04-05 , 16:14
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MC Mpho MC Mpho is offline
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Hi Ermeric1,

Please confirm the type of device you are using and experiencing this problem on.

We have some known issues that affect video playback on some Android devices and we are working on a solution.

We apologise for the inconvenience caused.

Regards,
MC Mpho
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  #6  
Old 2017-04-05 , 20:25
Ermeric1 Ermeric1 is offline
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Samsung Galaxy Note 5

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Old 2017-04-05 , 20:26
Ermeric1 Ermeric1 is offline
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The App keeps freezing now as well.

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Old 2017-04-07 , 21:49
Ermeric1 Ermeric1 is offline
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Also gives problems on my wife's Samsung Galaxy S6.

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  #9  
Old 2017-04-11 , 08:39
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MC Mpho MC Mpho is offline
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Hi Ermeric1,

Please note that I have escalated all issues reported in your post and that I have been following up with the team.

Regards,
MC Mpho
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  #10  
Old 2017-04-11 , 15:49
Ermeric1 Ermeric1 is offline
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Thanks Mpho.

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