Forum > Value Added Services > DStv Now > DStv Now error code 1016
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  #1  
Old 2017-02-18 , 12:25
ShazzieO ShazzieO is offline
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Join Date: Apr 2015
Posts: 33
Default DStv Now error code 1016

For a few hours now and after numerous attempts, getting this message each time:-

"Sorry, we’re unable to play this video right now, please retry in a few minutes. Error code: 1016".

Using laptop, Chrome browser, etc - no changes to equipment, browser, internet connection, etc since last had successful video stream experience.
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  #2  
Old 2017-02-18 , 16:01
Linoman Linoman is offline
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Join Date: Jun 2014
Location: Gordons Bay
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Quote:
Originally Posted by ShazzieO View Post
For a few hours now and after numerous attempts, getting this message each time:-

"Sorry, we’re unable to play this video right now, please retry in a few minutes. Error code: 1016".

Using laptop, Chrome browser, etc - no changes to equipment, browser, internet connection, etc since last had successful video stream experience.
Hi there

Just tested and no issues on my end. Why don't you hop onto the live chat on DSTV Now. They usually extremely helpful
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  #3  
Old 2017-02-19 , 12:10
ShazzieO ShazzieO is offline
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Join Date: Apr 2015
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Thank you Linoman. Did manage to stream the video a few hours after posting.
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  #4  
Old 2017-04-28 , 17:23
chrisc chrisc is offline
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Been trying to view DSTV on an iPad and a MacBook. Error 3020 apppears after a minute

Had this since beginning of March. Why do the call centre not know about this?
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  #5  
Old 2017-05-02 , 13:14
MC Lindi's Avatar
MC Lindi MC Lindi is offline
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Join Date: May 2014
Posts: 489
Quote:
Originally Posted by chrisc View Post
Been trying to view DSTV on an iPad and a MacBook. Error 3020 apppears after a minute

Had this since beginning of March. Why do the call centre not know about this?
Hi ChrisC

Please could you PM me your contact details - I can get someone to call you about this issue. Thanks.
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