Forum > Customer service > Customer service > Error E16-4 & Error E100-4
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  #1  
Old 2016-04-12 , 15:46
Malocm Malocm is offline
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Default Error E16-4 & Error E100-4

Hi,

I subscribed for DSTv Compact on 06/04/2016 for smartcard number 4135324021, S/N U201265454. I am getting Error E16-4 for all compact channels and error 100-4 for all non-compact errors.

I tried to fix/ clear the errors online but no help. When I go to <Information-HGPC Status> Smartcard Role is: Ready but Inactive.

From this forum, someone with same problem was resolved by also clearing E107.
Please assist.

Customer number and name: 88689429, HHS MIA.

Last edited by Malocm; 2016-04-12 at 16:37. . Reason: Add some info
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  #2  
Old 2016-04-12 , 15:52
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Optimist Optimist is offline
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Hi and welcome. Your best bet is to phone the Call Centre back and have them troubleshoot, don't end the call until sorted out. Or if you used an installer, they must sort it out for you.

If things don't seem to be going anywhere then have them help you check your signal strength and signal quality values, and come back here if not getting anywhere.
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  #3  
Old 2016-04-12 , 16:05
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Optimist Optimist is offline
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But have a look at this thread first, same problem you're having that got resolved by also clearing E107 : Error Code E100-4
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  #4  
Old 2016-04-12 , 16:24
Geoff D Geoff D is offline
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That pairing error can only be cleared by MC ?
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  #5  
Old 2016-04-12 , 16:28
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Optimist Optimist is offline
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Quote:
Originally Posted by Geoff D View Post
That pairing error can only be cleared by MC ?
It looks like E107 can now also be cleared online.

@Malocm, go back to this page and see what you can now do there: https://selfservice.dstv.com/MyDStv/...clearerrorcode
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  #6  
Old 2016-04-12 , 16:42
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Optimist Optimist is offline
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I see you keep editing your first post, wanting someone here to sort it out for you. Please do try online yourself first, then if no good the Call Centre. Should be straight forward now so only if that all fails will a Mod need to step in, thanks.

Here's some advice if I may - it's best to post new, most people don't look back at older posts, and for your own security best not to post personal details and rather send those if required by Private Message (PM).

All the best with it

Last edited by Optimist; 2016-04-12 at 17:21. . Reason: Clarity
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