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  #1  
Old 2012-05-25 , 16:14
stormcrowza stormcrowza is offline
Still gets up to change channels
 
Join Date: Feb 2012
Posts: 17
Talking Mail Message Spam...the saga continues

Please see my previous topic: http://forum.dstv.com/showthread.php?t=14953

So we are a couple of months down the line and nothing has changed.
I still get my regular 9 TV mail messages every month reminding me to pay my subscription...I have it on a scheduled payment so it has NEVER been late. Still I get reminders, 3 at a time.

The previous forum topic has been locked with MC Marietjie giving me a "Don't call us, we'll call you" response and my emails to a guy in MC who tried to solve the problem are being ignored. So I guess from MC's point of view the issue has been resolved?

So where do I go next? The call centre still doesn't understand the issue neither will they ever provide feedback because they are not an "outbound" call centre or some story. MC Natasha was quick to provide assistance, but also had no result nor feedback.

I'm very grateful for the little assistance I have received, but I'm much more annoyed with the lack of customer support from MC.
  #2  
Old 2012-05-25 , 18:01
Simon Simon is offline
Changes remote batteries daily
 
Join Date: Nov 2008
Location: Cape Town
Posts: 3,211
I can confirm this. I received 6 this month.
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  #3  
Old 2012-05-27 , 09:49
Crusher Crusher is offline
Changes remote batteries daily
 
Join Date: Nov 2008
Location: Western Cape
Posts: 958
I complained about these 'reminder' messages some time ago as well.

Thankfully for a few months the messages stopped. This a.m. it was back again. Once again, MC, I do not need a reminder to pay my monthly subscription.

I wouldn't mind if the message appeared only if I had NOT paid
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  #4  
Old 2012-05-28 , 09:36
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,038
This is definitely not good. Have alerted the Customer Care team to look into this and respond on here. Thanks for taking the time to let us know.
  #5  
Old 2012-05-28 , 10:33
MC Bathobile's Avatar
MC Bathobile MC Bathobile is offline
MultiChoice | Customer Care
 
Join Date: Jun 2010
Posts: 66
Hi All

Natasha is not in the office today, please PM your customer numbers to me and MC Manti , we will check the accounts and respond regarding the amounts and we will also investigate the multiple messages.
  #6  
Old 2012-05-28 , 11:30
Simon Simon is offline
Changes remote batteries daily
 
Join Date: Nov 2008
Location: Cape Town
Posts: 3,211
I asked a question about how these message contravene the consumer protection act. Again I have received 6 messages this month.

Please can I have the legislated option to be removed from such spam.
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In the land of the blind, the man who says he has one eye is king.
If it's worth doing, it's worth doing right!
Say "NO" to Stretch-O-Vision
  #7  
Old 2012-05-29 , 02:53
Simon Simon is offline
Changes remote batteries daily
 
Join Date: Nov 2008
Location: Cape Town
Posts: 3,211
I notice, with some interest, that the wording of the terms and conditions regarding marketing have changed.

I'm not sure who to email to have these marketing messages "preemptively" blocked.
__________________
In the land of the blind, the man who says he has one eye is king.
If it's worth doing, it's worth doing right!
Say "NO" to Stretch-O-Vision
  #8  
Old 2012-05-29 , 06:33
MCA CCS Natasha's Avatar
MCA CCS Natasha MCA CCS Natasha is offline
MultiChoice | Customer Care
 
Join Date: Nov 2008
Location: Randburg
Posts: 1,007
@ All SD PVR's

Hi Guys,

Simon brought this to our notice months ago, and we escalated this to our tech team to investigate. They have informed us recently that they have a fix, but they are busy with testing the solution, so it is not yet ready to deploy. In the meantime, we are trying to exclude you from the messages, so please PM your smartcard numbers to MC Bathobile and she will send the details on to the technical team.

We have also implemented the recommended changes, i.e.
1. We still send messages to all cash-paying customers 5 days before payment is due.
2. However, we only send messages one day after payment is due, and no longer on the payment due date
3. The third message now will only hit your decoder when services are suspended.
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  #9  
Old 2012-05-29 , 08:06
LesleyH's Avatar
LesleyH LesleyH is offline
Lurks quietly in the background, and changes remote batteries daily
 
Join Date: Nov 2008
Location: Cape Town
Posts: 1,930
1. We still send messages to all cash-paying customers 5 days before payment is due.[/SIZE][/B][/FONT]

Why is it necessary to send a message 5 day's before the time surely we should know when to pay an account & if services are suspended for non payment then you will make doubly sure that next time you pay before due date
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Last edited by MC Marietjie; 2012-05-29 at 09:00. .
  #10  
Old 2012-05-29 , 09:01
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,038
@LesleyH - you will be surprised how many people miss their payment dates. About 50% of the calls we receive in the call centre are billing related, mostly about missed payments and reconnection requests.
 
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