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Old 2017-05-08 , 13:41
Geoff D Geoff D is offline
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Default DStv Now Error Messages

DStv Now Error Codes

A number of new error messages have been reported by users lately. The assumption at the moment seems to be that these come from the Internet connection, but is that correct?

Quite a few persons have reported normal streaming to other services works okay when this pops up on dstvnow, suggesting the errors are not in fact the internet connection.

It could very well be SQL errors that end up being relayed all the way back to the DSTV Now app but originating on the dstvnow database server.

So to try and help diagnose the problem, here is a list of common SQL errors for reference that may help in isolating the issues some have observed.

Quote:
Severity level / Description
0-9: Informational messages that return status information or report errors that are not severe. The Database Engine does not raise system errors with severities of 0 through 9.
10: Informational messages that return status information or report errors that are not severe. For compatibility reasons, the Database Engine converts severity 10 to severity 0 before returning the error information to the calling application.
11-16: Indicate errors that can be corrected by the user.
11: Indicates that the given object or entity does not exist.
12: A special severity for queries that do not use locking because of special query hints. In some cases, read operations performed by these statements could result in inconsistent data, since locks are not taken to guarantee consistency.
13: Indicates transaction deadlock errors.
14: Indicates security-related errors, such as permission denied.
15: Indicates syntax errors in the Transact-SQL command.
16: Indicates general errors that can be corrected by the user.
17-19: Indicate software errors that cannot be corrected by the user. Inform your system administrator of the problem.
17: Indicates that the statement caused SQL Server to run out of resources (such as memory, locks, or disk space for the database) or to exceed some limit set by the system administrator.
18: Indicates a problem in the Database Engine software, but the statement completes execution, and the connection to the instance of the Database Engine is maintained. The system administrator should be informed every time a message with a severity level of 18 occurs.
19: Indicates that a nonconfigurable Database Engine limit has been exceeded and the current batch process has been terminated. Error messages with a severity level of 19 or higher stop the execution of the current batch. Severity level 19 errors are rare and must be corrected by the system administrator or your primary support provider. Contact your system administrator when a message with a severity level 19 is raised. Error messages with a severity level from 19 through 25 are written to the error log.
20-24: Indicate system problems and are fatal errors, which means that the Database Engine task that is executing a statement or batch is no longer running. The task records information about what occurred and then terminates. In most cases, the application connection to the instance of the Database Engine may also terminate. If this happens, depending on the problem, the application might not be able to reconnect. Error messages in this range can affect all of the processes accessing data in the same database and may indicate that a database or object is damaged. Error messages with a severity level from 19 through 24 are written to the error log.
20: Indicates that a statement has encountered a problem. Because the problem has affected only the current task, it is unlikely that the database itself has been damaged.
21: Indicates that a problem has been encountered that affects all tasks in the current database, but it is unlikely that the database itself has been damaged.
22: Indicates that the table or index specified in the message has been damaged by a software or hardware problem. Severity level 22 errors occur rarely. If one occurs, run DBCC CHECKDB to determine whether other objects in the database are also damaged. The problem might be in the buffer cache only and not on the disk itself. If so, restarting the instance of the Database Engine corrects the problem. To continue working, you must reconnect to the instance of the Database Engine; otherwise, use DBCC to repair the problem. In some cases, you may have to restore the database. If restarting the instance of the Database Engine does not correct the problem, then the problem is on the disk. Sometimes destroying the object specified in the error message can solve the problem. For example, if the message reports that the instance of the Database Engine has found a row with a length of 0 in a nonclustered index, delete the index and rebuild it.
23: Indicates that the integrity of the entire database is in question because of a hardware or software problem. Severity level 23 errors occur rarely. If one occurs, run DBCC CHECKDB to determine the extent of the damage. The problem might be in the cache only and not on the disk itself. If so, restarting the instance of the Database Engine corrects the problem. To continue working, you must reconnect to the instance of the Database Engine; otherwise, use DBCC to repair the problem. In some cases, you may have to restore the database.
24: Indicates a media failure. The system administrator may have to restore the database. You may also have to call your hardware vendor.
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Last edited by Geoff D; 2017-05-08 at 14:38. .
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