Forum > Customer service > Customer service > Help with Account(Again)
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Old 2017-05-03 , 12:12
marsman7222 marsman7222 is offline
Still gets up to change channels
Join Date: Nov 2010
Posts: 27
Angry Help with Account(Again)

Hi there,My Customer number is 13488371,I dont understand why I am being billed so much.Last Month they debited R1,053.11 from my account and this month R959???The details on the Account shows DStv Premium Subscription R759.00 and Access Fee R85.00 yet this amounts to R844???? It seems that I am being billed twice for the Access fee??? Actually I have no idea how they come up with the amounts that they are taking from my bank Account..This is really Frustrating!!!!
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Old 2017-05-03 , 12:37
Optimist's Avatar
Optimist Optimist is offline
Changes remote batteries hourly
Join Date: Jul 2012
Location: N/E JHB
Posts: 15,624
Premium fees went up on the 1st of April, so unless you've paid for a year in advance and that's still going on this might explain some or all of the confusion.

Your DStv fees for 2017

If still not understood, post again or send a PM to MC Solomon and he can then examine your statement for you with the customer number you supplied.
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Old 2017-05-03 , 12:48
marsman7222 marsman7222 is offline
Still gets up to change channels
Join Date: Nov 2010
Posts: 27
This does not help,I am aware of price increases but my account should not exceed R844,please read my post carefully!!!
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