Forum > Value Added Services > DStv Catch Up > Daily Show Catch up error (AGAIN)
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  #1  
Old 2017-04-02 , 23:47
Francois_Swart Francois_Swart is offline
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Default Daily Show Catch up error (AGAIN)

So I just wanted to watch Friday night's episode of The Daily Show on DSTV Now. And the episode they say aired Friday (Aired: Fri 31 Mar 17 | Available until: Thu 6 Apr 17) was actually the one that aired on Thursday evening. This is the umpteenth time that there has been a mistake with uploading The Daily Show (not to mention erratic repeat times in the past).

How come this is allowed to continually happen and nothing happens?!?! This is becoming really annoying considering how much we pay for this "service"...
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  #2  
Old 2017-04-03 , 15:41
MC Lindi's Avatar
MC Lindi MC Lindi is offline
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Hi Francois

I've escalated your query to our VOD (Video On Demand) team. There seems to be a scheduling error - they are busy investigating and will give you feedback asap.

I'm moving this thread to the Catch Up section.

Thanks.
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Old 2017-04-03 , 23:28
Francois_Swart Francois_Swart is offline
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I see that the episode currently on is again a repeat of Thursday Nights episode (which is Wednesday's episode in America. Last week we were a day behind as we always were. A few hours really.

Now tomorrow's episode is Thursday's episode from America, effectively putting us two days behind...
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Old 2017-04-04 , 21:33
Francois_Swart Francois_Swart is offline
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Ok, the repeat is a day behind. THe 21:00 episode is correct (the day before from US). How come this issue arises every few months?
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  #5  
Old 2017-04-05 , 11:49
MC Pamela MC Pamela is offline
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Quote:
Originally Posted by Francois_Swart View Post
Ok, the repeat is a day behind. THe 21:00 episode is correct (the day before from US). How come this issue arises every few months?
Hi Francois_Swart

Apologies for the delayed response.The CU team checked and advised that the episodes are correct. And they'll keep an eye for any glitches.
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Old 2017-04-05 , 12:01
Francois_Swart Francois_Swart is offline
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Right now the EPG shows the 21:55 first airing as ep89, while the first repeat at 23:05 is still ep88. The 02:15 again is ep89. The late (23:05) repeat was always the first repeat of the early airing. Last week it still was.

Does your response mean they will fix it and revert back? Or is the epg just slow to show the changes?
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Old 2017-04-05 , 14:30
MC Pamela MC Pamela is offline
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Quote:
Originally Posted by Francois_Swart View Post
Right now the EPG shows the 21:55 first airing as ep89, while the first repeat at 23:05 is still ep88. The 02:15 again is ep89. The late (23:05) repeat was always the first repeat of the early airing. Last week it still was.

Does your response mean they will fix it and revert back? Or is the epg just slow to show the changes?
The EPG team is looking into it. I'll get back to you once the team has responded.
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Old 2017-04-08 , 08:35
MC Pamela MC Pamela is offline
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Hi Francois_Swart

So sorry for the delayed response. Kindly see the below response from the channel.

Comedy Central acknowledges the viewer’s concerns with the scheduling of the programme and are investigating from their side if it is in fact an error or a new time for the repeat. If necessary, an EPG update will be issued as soon as possible. Comedy Central apologises for any inconvenience caused to the viewer.
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