Forum > Customer service > Customer service > DPP actually 36 months not 24 Months
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  #1  
Old 2017-02-28 , 13:03
pracix pracix is offline
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Join Date: Dec 2009
Location: Centurion
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Default DPP actually 36 months not 24 Months

My DPP contact ended at the end of January 2017 so I took out a new DPP for R949 but now they are saying that the first contact only ends in July 2017. I have proof that the decoder was delivered in December 2014 and activated on Jan 2015. How can I get this sorted?
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  #2  
Old 2017-02-28 , 14:15
MC Lindi's Avatar
MC Lindi MC Lindi is offline
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Join Date: May 2014
Posts: 454
Hi there

Please could you PM (private message) your DStv customer number and ID so we can investigate.

Thank you.
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  #3  
Old 2017-03-03 , 10:16
MC Lindi's Avatar
MC Lindi MC Lindi is offline
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Quote:
Originally Posted by pracix View Post
My DPP contact ended at the end of January 2017 so I took out a new DPP for R949 but now they are saying that the first contact only ends in July 2017. I have proof that the decoder was delivered in December 2014 and activated on Jan 2015. How can I get this sorted?
Hi pracix

The team would like to help you with your query - please could you send me your account number or ID number (on private message please).

Thank you.
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  #4  
Old 2017-03-03 , 10:31
pracix pracix is offline
Still gets up to change channels
 
Join Date: Dec 2009
Location: Centurion
Posts: 15
Hi Lindi,

I have PM'ed you the information.
I had a debit order go off now for R2500 because of the old contact not being cancelled

Regards,
Wesley
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