Forum > Customer service > Customer service > Who can I contact regarding a lack of service?
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Old 2017-05-18 , 16:55
HecticZA HecticZA is offline
Still gets up to change channels
 
Join Date: May 2017
Posts: 17
Default Who can I contact regarding a lack of service?

I have a problem where I can't schedule recordings via the DSTV Now app.

I opened a post on this forum on the 1st of May. (https://r.tapatalk.com/shareLink?url...7&share_type=t)

Can't schedule recordings from the Menu guide.

I was later advised by Marietjie that I should contact MC Grace and someone else. I wasn't certain which name to select(think it was Soloman) so I sent MC Grace a PM lady Friday.
I had no reply.

Who can I contact to have this resolved please?
An Email of telephone number would be appreciated.

Thank you.


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Last edited by HecticZA; 2017-05-18 at 16:57. .
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  #2  
Old 2017-05-18 , 17:25
MCA CCS Natasha's Avatar
MCA CCS Natasha MCA CCS Natasha is offline
MultiChoice | Customer Care
 
Join Date: Nov 2008
Location: Randburg
Posts: 1,005
Hi,

Please send me a PM with your device details and contact information, and I will get someone to assist you :-)
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MCA CCS Natasha
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Old 2017-05-18 , 17:51
HecticZA HecticZA is offline
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Join Date: May 2017
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Thank you.
Will send it ASAP.

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  #4  
Old 2017-05-18 , 19:44
HecticZA HecticZA is offline
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Join Date: May 2017
Posts: 17
I think this problem has been resolved.
I missed a call at 19:30(number was rejected as spam by phone) and I assume it is from a support agent.

I managed to schedule two recordings for later tonight.

Thank you very much for you help. I appreciate it.


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