Forum > Decoders > PVR Decoders > UNWANTED SD PVR REBOOT
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  #11  
Old 2017-02-21 , 06:27
lordpiet lordpiet is offline
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Quote:
Originally Posted by Geoff D View Post
And another one. This time on the UEC 4 tuner. The EPG is frozen showing 3 days back iso 8 days forward
Strange, at about the same time I was watching a recording on my 2P when playback stopped as if it was paused, although it was not paused. After I managed the get out of the playback screen, it was black screens on all the channels, even those not part of the Extra package without any error message. Eventually it rebooted and after that about every 15 or 20 minutes. The reboots stopped after a hard reboot.
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  #12  
Old 2017-02-21 , 07:43
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Luke7777 Luke7777 is offline
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Quote:
Originally Posted by MC Marietjie View Post
Pls keep in mind that the authentication is critical to have in place due to our contracts with content providers. We have to illustrate that we are actively managing security on our network as this is a key concern for them.


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Then I suppose it is equally critical not to disrupt or interfere with the viewing experience of the consumer
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  #13  
Old 2017-02-21 , 09:59
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Optimist Optimist is offline
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Originally Posted by Luke7777 View Post
equally
More so IMO, the customer is the reason the service can exist.
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  #14  
Old 2017-07-10 , 10:45
Geoff D Geoff D is offline
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So the peace with inexplicable reboots on the SDPVR, came to an abrupt end this past weekend!

Started on Friday night round about 18:00. 5-6 reboots per 24 hours over the weekend mostly at the most inopportune moments. Always associated with a EPG update display on the screen!
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  #15  
Old 2017-07-10 , 13:23
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MC Mpho MC Mpho is offline
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Hi GeoffD,

The Infield Support team is looking into this issue. I'll feedback as soon as there is a response.

Regards,
Mpho


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  #16  
Old 2017-07-10 , 14:50
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MC Mpho MC Mpho is offline
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Hi again GeoffD,

Feedback from Infield Support:-

It is likely that the SDPVR Guide Data size has grown again. They have escalated further to the Headend team to see if they are able to reduce the guide data by one day.



Regards,

MC Mpho


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  #17  
Old 2017-07-11 , 08:09
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MC Mpho MC Mpho is offline
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Our Headend department has reduced they guide data to 6 days basic and 3 days extended info.
Let's see how it goes this weekend.

Last edited by MC Mpho; 2017-07-11 at 08:12. .
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  #18  
Old 2017-07-15 , 19:13
Glock26 Glock26 is offline
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Multiple reboots again right now...as soon as it comes back, it reboots again.
You realize you aren't annoying us enough to change to the Explora, right? Just enough to ditch DSTV completely and go with streaming 24/7
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  #19  
Old 2017-07-15 , 19:38
Glock26 Glock26 is offline
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4th time in an hour!
It is playing perfectly fine, and then just suddenly reboots.
My exact thoughts are best left unwritten right now...
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  #20  
Old 2017-07-16 , 20:35
Zango Zango is offline
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MC still switches the SD PVR on an off at their whim while the account is paid up on a stop order. My SD PVR switched off 3 times in 2 hours this afternoon. I have spoken to Luis this at MC call centre who refused to call his manager and dropped my call. Where is the broadcast commission at this stage. They need to investigate this matter. My PVR cost me R3800-00 years back, that would be R10 000-00 worth in today's value. I did not invent the decoder but bought it from MC via outlets. Why should I suffer if I do not want their HD thing ... 2 years it will change again(how many new models were introduced after mine). My SD PVR offers 2 channels and both can access recordings. MC has no facility like that. I have been paying damage isuarance on this unit for all the years .... now what.
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