Forum > Customer service > Customer service > Price Lock - delivery time
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Old 2017-06-13 , 08:17
Yolande-SA Yolande-SA is offline
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Join Date: Apr 2009
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Default Price Lock - delivery time

I applied only for the Price lock last week Monday 5 June. Received a sms saying it was approved and will be sent within the next 2 - 4 working days. Phoned DSTV on Thursday, and they said the sms to confirm should be sent to me same day.
phoned again Monday morning(12 June) and the lady I spoke to asked for another number...not the order number I have received by sms.
My order number that I received is 479611
please can you tell me when this will be sent to me. Nobody at the call centre is able to help. They keep on saying I must wait for the next sms.
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  #2  
Old 2017-06-13 , 09:01
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Join Date: Jul 2010
Location: Johannesburg, Gauteng
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Hi there, I have escalated to the relevant teams who'll be in touch. Apologies for the wait.
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Old 2017-06-13 , 17:14
Yolande-SA Yolande-SA is offline
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Marietjie
duisende dankies vir jou hulp. Het twee oproepe van DSTV gehad vandag, en nou net my tracking nommer ontvang.
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Old 2017-06-14 , 10:17
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Baie bly om dit te hoor. Enjoy your Explora and your viewing!
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