Reply
Thread Tools Display Modes
  #1  
Old 2016-01-09 , 11:30
darren_za darren_za is offline
Still listens to the wireless
 
Join Date: Apr 2015
Posts: 7
Default Cancelling DSTV

What is the best way to completely cancel my DSTV subscription without having to phone the call centre? Also, will I be refunded for the rest of the month if I have paid upfront, and cancel with immediate effect?

Thanks
Reply With Quote
  #2  
Old 2016-01-09 , 11:39
Geoff D Geoff D is offline
Technical Myriad
 
Join Date: Nov 2008
Location: PTA
Posts: 16,256
Quote:
Originally Posted by darren_za View Post
What is the best way to completely cancel my DSTV subscription without having to phone the call centre? Also, will I be refunded for the rest of the month if I have paid upfront, and cancel with immediate effect?

Thanks
Send a PM to either MC Solomon or MCA CCS Natasha for assistance.

The immediate cancellation matter is problematic --- You may have to accept that the service will terminate when the current month expires.
__________________
Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15
Reply With Quote
  #3  
Old 2017-06-05 , 18:49
chariot chariot is offline
Still gets up to change channels
 
Join Date: Nov 2010
Posts: 49
Quote:
Originally Posted by darren_za View Post
What is the best way to completely cancel my DSTV subscription without having to phone the call centre? Also, will I be refunded for the rest of the month if I have paid upfront, and cancel with immediate effect?

Thanks
DSTV cancellation on-line is virtually impossible!
They play silly buggers and keeping throwing you back with: How can we help you.....
Reply With Quote
  #4  
Old 2017-06-05 , 20:19
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,039
@darren_za - as our service is prepaid, you've paid upfront for the month, so won't be refunded and your cancellation will take effect at the end of the month just before your next payment date.
Pls do send a message to MC Solomon who can assist with scheduling the cancellation for you for the end of the month.
Reply With Quote
  #5  
Old 2017-06-06 , 21:04
darren_za darren_za is offline
Still listens to the wireless
 
Join Date: Apr 2015
Posts: 7
Thanks MC Marietjie but my query was from January last year. I did cancel my DSTV and now watch everything online.
Reply With Quote
Reply
« Previous Thread | Next Thread »
Thread Tools
Display Modes
Posting Rules
You may not post new threads  | You may not post replies  | You may not post attachments  | You may not edit your posts
BB code is On  | Smilies are On  | [IMG] code is On  | HTML code is Off
Similar Threads
Thread Thread Starter Forum Replies Last Post
Repeat billing after cancelling account dvheerde Customer service 1 2015-12-08 09:54
Cancelling DStv on the Website ABII Customer service 2 2015-08-25 10:26
Recordings cancelling themselves? Summerveld SD PVR 23 2013-09-17 09:55
Cancelling of DCC tonydb Service Queries 2 2012-10-02 12:25
Cancelling - tired of promises and problems deesteevee General 6 2012-06-10 19:00