Forum > Customer service > Customer service > E18-4 not available in this country
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  #1  
Old 2017-09-12 , 19:49
Skande Skande is offline
Still listens to the wireless
 
Join Date: Sep 2015
Posts: 3
Default E18-4 not available in this country

So last week my xtraview just stopped working. Now I get this error on the smartcard info screen and on the screen when selecting any channel. Primary Xplora is working 100%.

No changes to the setup.
All signals from dish works 100%.
Scanned and could find all the services.

Comes back, select a channel and get E18-4 error.

What can be the issue?
Do I need a new smartcard? Removed smartcard, cleaned just to make sure as well.

Any advice or support from dstv would be appreciated.
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  #2  
Old 2017-09-13 , 19:37
Skande Skande is offline
Still listens to the wireless
 
Join Date: Sep 2015
Posts: 3
Sorted. Dstv assisted where a certified installer tried to milk me for R3k
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  #3  
Old 2017-09-14 , 09:44
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,039
Glad it is sorted and you can enjoy your viewing again
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  #4  
Old 2017-09-15 , 09:32
Geoff D Geoff D is offline
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Join Date: Nov 2008
Location: PTA
Posts: 16,256
Quote:
Originally Posted by Skande View Post
Sorted. Dstv assisted where a certified installer tried to milk me for R3k
So what did dstv do to help with this problem?
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