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  #1  
Old 2017-08-22 , 11:43
Guy S Guy S is offline
Still listens to the wireless
 
Join Date: Jun 2017
Posts: 3
Default 401 Unauthorised

Recently when I try to set up a remote recording to my Explora from my cell phone app, I get the message "FAILED TO CHECK ACCOUNT STATUS (401 UNAUTHORISED)"

I have checked the Explora's connection to the internet and it is around 10 Mbps. Satellite signal is around 90%.

Can someone tell me what the problem is?
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  #2  
Old 2017-08-22 , 12:28
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,137
Have you checked your log in from the DStv Now App? And have you downloaded the latest version of the app?
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  #3  
Old 2017-08-22 , 13:13
Guy S Guy S is offline
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Join Date: Jun 2017
Posts: 3
I assume that the app will update automatically. I am using V1.38.4 - the lastest one on the Play store.

I am not sure what you mean by "checked your log in from the DStv Now App". I am using the app to try to setup a recording by remote. It worked well before, but i started getting the error message on this last weekend.
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  #4  
Old 2017-08-22 , 15:21
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Please can I ask that you uninstall and reinstall the app on your phone.

The reason why the log is important - the correct decoder needs to be linked, so it knows where to send the signal. Can you please log on to My DStv on the DStv Now app and see which decoders and linked and whether something has changed?
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  #5  
Old 2017-08-22 , 15:53
Guy S Guy S is offline
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Join Date: Jun 2017
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It seems we are sorted. I uninstalled and reinstalled the app and it now seems to be working. Thanks for your help.
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  #6  
Old 2017-08-23 , 07:25
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MC Marietjie MC Marietjie is offline
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I'm glad to hear that! Enjoy your recordings and your viewing!
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  #7  
Old 2017-08-23 , 11:29
lordpiet lordpiet is offline
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Join Date: Jul 2013
Posts: 52
This error started after the upgrade of the decoders last week. It is not neccessary to uninstall the app. The problem was resolved by MC yesterday.
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