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  #1  
Old 2017-07-20 , 02:22
Azivdm89 Azivdm89 is offline
Still listens to the wireless
 
Join Date: Jul 2017
Posts: 5
Unhappy DSTV error messages

Hi, can anyone help me resolve my account with multi-choice. i have a debit order set up that goes off on the 20th of every month, last month i made a manual payment for june and july of R1259 on my account however my account was suspended as error E-16. i called the call centre abd the agent advised me why i dont go to DSTV.com and do it myself, i then done that seeing that i wasted valuable airtime calling in. i transferred between accounts and all was well until the beginning of the week. as of the 17th my account has been suspended again with error E-16 and unable to view. i sent a query but it still hasn't been resolved. i checked my balance and it showed i owe R799 which is weird as i have a price lock of R529 every month so why is my bill that high. it also shows my payment is due on the 14th which is also weird. is someone messing with my account or what?. i received no messages on the decoders self, no contact from multi-choice what so ever, anyone please help
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  #2  
Old 2017-07-20 , 09:10
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,237
Pls send a PM with a link to this thread to MC Lindi and she can escalate for you. Pls
Include your account number and contact number.
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  #3  
Old 2017-07-21 , 02:45
Azivdm89 Azivdm89 is offline
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Join Date: Jul 2017
Posts: 5
Customer Number - 73065224

Last edited by Azivdm89; 2017-07-22 at 00:26. .
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  #4  
Old 2017-07-21 , 09:39
Luke7777's Avatar
Luke7777 Luke7777 is offline
Changes remote batteries daily
 
Join Date: Dec 2008
Location: Menlo Park Pretoria
Posts: 1,534
I'd suggest that you edit your post and remove your phone no and then send a PM to MC Solomon
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