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Old 2017-02-14 , 07:35
Roucos Roucos is offline
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Join Date: Jun 2015
Posts: 37
Default Dstv issue

HI,

Is there a problem with dstv now as I've trying to stream on my iPad but it plays for a minute then switches off?
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  #2  
Old 2017-02-14 , 10:02
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,213
Hi there,

Assume you are logged in? Have you tried logging out and back in again to see if you still have the same issue?

Also, which version of the iOS app are you using?

Thanks - just need to some info to be able to assist you.
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Old 2017-03-15 , 14:18
Roucos Roucos is offline
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Join Date: Jun 2015
Posts: 37
Hi MC Marietjie,

Apologies for the delay in replying. I am still having the same issue almost 1 month later which is incredibly frustrating and I have never had this issue before so nothing has changed on my side.

I have tried logging out & in again numerous times, I can have deleted the app and reinstalled it but nothing.

The episode loads and not even a minute later, the screen goes black and crashes and I have open up the app again and try again.

Am I the ONLY person experiencing this issue as well as loss of sound?
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Old 2017-03-15 , 14:23
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Join Date: Jul 2010
Location: Johannesburg, Gauteng
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@Roucous - we have not seen this reported elsewhere. Please send the following details via PM to MC Pamela so she can get the technical guys to investigate:
- Your telephone number where you can be contacted during the day
- Your DStv Account number
- Your Connect ID
- The device (not just iPad but make and model) you are using to access DStv Now and your software version on DStv Now
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  #5  
Old 2017-03-15 , 15:12
Roucos Roucos is offline
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Posts: 37
Thank you MC Marietjie,

I have just pm'd MC Pamela.
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