Forum > Customer service > Customer service > MC's products naming - confusing for customers
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Old 2017-03-12 , 12:19
Optimist Optimist is offline
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Join Date: Jul 2012
Location: N/E JHB
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Lightbulb MC's products naming - confusing for customers

A number of the products on offer have confusing names, perhaps MC can think about asking a few of the more trusted Forumites or the like for feedback to take into consideration as well.
I realise that's not so easy as the products cannot be known about before launch, but some plan must be possible.

Here's some examples of current confusion;
  • The old 4 tuner UEC HD PVR is called the "4U", and so is the new 4136 HD Decoder (in this case I would think it could be the manufacturer(s) doing this).
  • "HD Decoder" itself is confusing, someone posted this morning that they thought that meant that their HD PVR 2P could fully work with the A7 remote. Although we're told that MC are not giving decoders names like "Explora" anymore, there must be a better description.
  • "Access Fee" - all subscription fees are access fees, why not simply call it "Additional Access Fee".
  • "Compact Plus" - sometimes non-South Africans come here and talk about that package of theirs which confuses many as our equivalent of sorts is called "Extra". All other packages are now named the same everywhere except this one.
  • "Extra" (package) and "XtraView" (sharing decoders under one account) - this difference has been misunderstood a few times.
Update: The last two points above are no longer a concern as MC later changed the local package's name from "Extra" to "Compact Plus".

Last edited by Optimist; 2017-08-22 at 12:41. . Reason: Update
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