This post is not n the correct forum. Please move it to the PVR decoder forum where someone who knows more about the Explora decoders may be able to help you.
However, There must be some issue with the manner in which your Internet router is configured that is causing this issue. So the real problem lies with the configuration of your LAN router not with the Explora.
Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora
2 unmentionable FTA decoders
Win 10 Pro (64-bit) build 1607, version 14393.351
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.