Forum > Value Added Services > DStv Now > DSTV Now Error: Device registered to another user
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  #1  
Old 2017-09-16 , 15:11
ratty ratty is offline
Still gets up to change channels
 
Join Date: Sep 2016
Posts: 21
Default DSTV Now Error: Device registered to another user

I recently updated my DSTV Now app on ios and when I click on a channel I get the error "Sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device on this account"

As far as I am aware my device is not linked to another account as I have only used on account. How can I identify if the device is linked to another account? I did not experience this issue before updating my dstv now app.
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  #2  
Old 2017-09-16 , 15:19
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Optimist Optimist is offline
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Join Date: Jul 2012
Location: N/E JHB , Orig. Join Date: Dec 2008
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Can't say for certain, but some users with similar type results seem to have come right be uninstalling and re-installing.

If still no good, any more answers may have to wait for Monday... or if nothing further try phoning the call centre and asking for a DStv Now specialist.

Last edited by Optimist; 2017-09-17 at 09:13. .
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  #3  
Old 2017-09-18 , 08:47
MC Grace MC Grace is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Apr 2017
Posts: 339
Quote:
Originally Posted by ratty View Post
I recently updated my DSTV Now app on ios and when I click on a channel I get the error "Sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device on this account"

As far as I am aware my device is not linked to another account as I have only used on account. How can I identify if the device is linked to another account? I did not experience this issue before updating my dstv now app.
Hi ratty

Are you still experiencing the same issue?

If so PM the email address used to register your Connect ID profile, the Device ID listed on your DStv Now App and your contact number to help.
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  #4  
Old 2017-09-26 , 22:24
ratty ratty is offline
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Join Date: Sep 2016
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Hi Grace,

Will PM you the details.
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