Forum > Value Added Services > DStv Now > video freezes / stutters
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  #1  
Old 2015-02-09 , 02:04
andrewgerm andrewgerm is offline
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Location: Cape Town, Western Cape
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Default video freezes / stutters

Good day all

I've started experiencing an issue with the app, where the video image will freeze, and sound will repeat the last 2 seconds, and then I get the loading icon.

The only way to get the video playing again is to completely exit the app, and then resume once I open the app again.

My connection is fine, and the issue happens even after I have manually cleared the app cache.

The app is up to date, and my device is not rooted(yet).
Things were working perfectly as of a week ago.

Any ideas?
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  #2  
Old 2015-02-09 , 09:18
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MC Nic MC Nic is offline
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Quote:
Originally Posted by andrewgerm View Post
Good day all

I've started experiencing an issue with the app, where the video image will freeze, and sound will repeat the last 2 seconds, and then I get the loading icon.

The only way to get the video playing again is to completely exit the app, and then resume once I open the app again.

My connection is fine, and the issue happens even after I have manually cleared the app cache.

The app is up to date, and my device is not rooted(yet).
Things were working perfectly as of a week ago.

Any ideas?
Morning,

I know we had a customer with a similar issue a little while back and it seems to be linked to his hardware. He was using a Samsung Tab 3 - http://forum.dstv.com/showthread.php?t=24960

Can you maybe give me one or two show titles to test on my side?
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  #3  
Old 2015-02-09 , 10:12
andrewgerm andrewgerm is offline
Watches YouTube a lot!
 
Join Date: Dec 2008
Location: Cape Town, Western Cape
Posts: 364
Morning, and thanks for the quick reply :-)

Just after I posted, I watched Company of Heroes again, and did not have any hassles, save for one or two buffering moments of a second or less each.

It did occur a lot during White Noise II and Cabin in the Woods.
I think the latest episode of Newsroom as well as Blue Bloods.

I have a Prestogio, quad CPU and quad GPU cores, running Android 4.2.2 and not rooted.

I do not get this on any video files (even high nitrate / full HD) nor any other streaming sites (streaming via app or browser)
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  #4  
Old 2015-02-09 , 11:14
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MC Nic MC Nic is offline
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Hmm, and is this on streaming or downloaded files?
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