Forum > Value Added Services > DStv Now > Poor quality picture
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  #1  
Old 2018-02-04 , 20:29
Jodes Jodes is offline
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Posts: 12
Angry Poor quality picture

On windows pc and chromecast, 90% of the time the picture quality is horrible. At the same time Netflix and Youtube stream full hd beautifully. I'm using Afrihost 20mbps vdsl.

Contacted dstv now help many many times - no help sadly!
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  #2  
Old 2018-02-06 , 07:15
MC Pamela MC Pamela is offline
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Morning Jodes,

Do you use the same device PC (Windows) that has the same poor picture quality when you stream Youtube and does the PC has HD capability?

Regards
Kagiso
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  #3  
Old 2018-02-06 , 07:32
Jodes Jodes is offline
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Hi
Yes and Yes. PC is wired to router. HD or full HD 95% of the time on Netflix and Youtube. Not sure if dstv is capable of HD but it is VERY often NOT even 480p. Same PC.
Am I really the only one struggling with this? Is this an Afrihost issue?
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  #4  
Old 2018-02-06 , 08:22
MC Pamela MC Pamela is offline
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Quote:
Originally Posted by Jodes View Post
Hi
Yes and Yes. PC is wired to router. HD or full HD 95% of the time on Netflix and Youtube. Not sure if dstv is capable of HD but it is VERY often NOT even 480p. Same PC.
Am I really the only one struggling with this? Is this an Afrihost issue?
A selected number of Live TV channels are available in HD. DStv Catch Up videos are currently only available in SD.

We will check with our support team as to why the picture is poor when you live stream.

Regards
Kagiso
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  #5  
Old 2018-02-06 , 08:37
MC Pamela MC Pamela is offline
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Quote:
Originally Posted by MC Pamela View Post
A selected number of Live TV channels are available in HD. DStv Catch Up videos are currently only available in SD.

We will check with our support team as to why the picture is poor when you live stream.

Regards
Kagiso
Just before we can escalate this one, kindly confirm something for us. Do you stream our service on Google Chrome and is it up to date? The latest Chrome version is Version 64.0.3282.140 (Official Build) (64-bit).

Regards
Kagiso
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  #6  
Old 2018-02-06 , 19:16
Jodes Jodes is offline
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Use both Chrome and Edge, both poor picture quality. I use my Chromecast the most though so let's use it as the test reference please. Poor picture qty on it the same as the PC.
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  #7  
Old 2018-02-07 , 07:34
MC Pamela MC Pamela is offline
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Originally Posted by Jodes View Post
Use both Chrome and Edge, both poor picture quality. I use my Chromecast the most though so let's use it as the test reference please. Poor picture qty on it the same as the PC.
Morning Jodes,

Thanks, we're checking with our support team.

regards
Kagiso
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  #8  
Old 2018-02-07 , 09:41
MC Pamela MC Pamela is offline
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Jodes, please send us the following and we will forward the details to our support team:

Customer number
Connect id
IP adress

Reagards
Kagiso
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  #9  
Old 2018-02-07 , 11:44
MC Pamela MC Pamela is offline
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Originally Posted by MC Pamela View Post
Jodes, please send us the following and we will forward the details to our support team:

Customer number
Connect id
IP adress

Reagards
Kagiso
Please send this details via private messages.

Regards
Kagiso
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  #10  
Old 2018-02-07 , 11:56
Jodes Jodes is offline
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Sent, thank you
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