Forum > Decoders > Installation > Who guarantees the (Smart) LNB?
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Old 2017-06-20 , 08:29
chrisc chrisc is offline
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Default Who guarantees the (Smart) LNB?

Since acquiring an Explora with a Smart LNB, I am on the 3rd LNB

All these apparently came from Space TV, who the installer deals with

On taking back the Smart LNB (the larger model with 3 Unicable ports and 2 Legacy ports (purchased in June 2016, under a year from its demise), he was told that this is an old model and they don't exchange it. I visited them and they would not budge and referred me to Multichoice.

Of course MC passed the buck back denying that they have any responsibility

On the leaflet that came with the LNB in the box, it is clearly stated that there is a 12-month warranty from date of purchase

Is this just window-dressing or is there in fact a guarantee?
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Old 2017-06-28 , 11:33
MC Field Services MC Field Services is offline
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All Smart lnbs carry a 12 month warrenty and can be exchanged at Space or Ellies, just like any warrenty you need a proof of purchase to show date of purchase.
Do you have a reciept for the smart lnb. if you do and it is within the 12 months please pm me with your contact details
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