Forum > Value Added Services > DStv Catch Up > Explora Catch Up mixups
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Old 2017-05-30 , 08:23
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Default Explora Catch Up mixups

It's been a long time since these issues were tackled properly. They've never disappeared, and as they're worse than usual at the moment and we're getting good forum attention here's another go at it.
There's far more wrong than I'm going to list, this is just some of the extreme tip of the iceberg.

This doesn't mean that I or others will make good use of this thread, it's up to the Catch Up etc. teams to improve how these things are monitored and promptly corrected.

On The Case With Paula Zahn - besides its normal folder in the Other Shows section, there's also a loose episode in that section. Often caused by a lack of continuity with the exact spelling of the title or similar.
Further, there's a loose copy in the Series section.

Carte Blanche E09 and Genius E06 are both on CU in their normal respective folders in the Other Shows section, but there's also loose versions of these episodes offered on CU+ in the Series section.


There are many other issues besides misplacements, with inconsistencies and inaccuracies all over the place.
I won't necessarily be responding to any thread feedback.
Many thanks

Last edited by MC Marietjie; 2017-05-30 at 09:18. .
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  #2  
Old 2017-05-30 , 09:19
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Thanks for reporting these @Optimist. Please let us know of any other issues you find, so I can alert the team. I also sit on the steerco that deals with all our VOD enhancements, so will ensure I raise this at the next meeting.
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Old 2017-05-30 , 09:23
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Thanks Marietjie. I will consider supplying more detail, but it's a big task to do thoroughly and I'm not sure I can or want to spare the time.
Hopefully others will be encouraged to help, here's our chance to get these things properly attended to.

There is the other thread re incorrect expiry dates which relates.
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Old 2017-05-30 , 11:20
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CU Movies

At a glance this section is currently in good condition, so easy to tackle now

1. The Silwerskerm Fees folder:
Episodes 2, 5, 7, 8, 10 and 12 are missing.
E09 is incorrectly expiring tonight.
E13 (still on "faster initial offering CU+" instead of CU at this stage) is also incorrectly expiring tonight.

2. The Greatest Movie Ever Made on CU+ is a movie but is only 27 minutes long.

3. To Be A Champion on CU+ is in the wrong section, it's a sports doccie.
EDIT: It does claim to be from 139 M-Movies Zone, but I had a look at the first couple of minutes and it has no such logo.

Last edited by Optimist; 2017-05-30 at 12:10. . Reason: See EDIT
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Old 2017-05-30 , 11:27
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Amazing timing... this just incorrectly added to the Movies section;

1. An episode of Mickey Mouse Clubhouse S01.
Also note that the listed source channel is channel 100 Dish.

2. Lab Rats S02E39
Also has this incorrect source channel info.

Both are on CU+

I won't be examining Movies further.
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  #6  
Old 2017-05-30 , 12:31
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Thank you for those - have passed it on to the Catch Up team.
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Old 2017-05-30 , 14:18
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The Catch Up team tell me that they've identified the reason for these errors and are addressing it as a matter of priority.

A note on Silwerskerm Fees - those are not episodic. The movies are stacked according the rules of a series stack and as such are showing up as episodes, when they are actually movies that are not related other than being part of the collection.
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  #8  
Old 2017-05-30 , 17:44
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Not sure why we have to do the job for the Catch Up Team.... maybe they should catch a Wake Up...
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Old 2017-05-31 , 13:20
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Thanks for your reports everyone. The team have addressed all the issues reported and the titles are busy updating.

There was an underlying cause for some of these mislabels in our content management system. They have addressed this and these kind of errors should be minimised going forward.

Please accept our apologies. And please let us know where you pick up any further issues.
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  #10  
Old 2017-06-07 , 13:01
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Genius is located in the Other Shows section on CU.
This week E07 has been put on CU in the Series section, along with a copy of E06 on CU+.

We're able to pick these things up easily enough, so can't see why a dedicated enough person who can concentrate can't as well (IOW not something for the "Ritalin generation" to do ), as we've been asking for years, which is why many can't be bothered anymore.
Not trying to tell a mature company what to do all the time, but these things are not being done [effectively enough] so it's what MC needs to hear.
/Rant

Last edited by Optimist; 2017-06-07 at 13:24. . Reason: Added clarity
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