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Old 2012-09-07 , 07:01
Minsc Minsc is offline
Still gets up to change channels
Join Date: Jun 2009
Posts: 17
Angry Not receiving refund as promised


I terminated my subscription with DSTV the end of July 2012 by physically visiting the JHB customer care offices.

At the time of the visit the consultant that helped me said that it was too late to stop the August 2012 debit order on my bank account but that a refund for August 2012 will be paid into my bank account within a week.

The refund is still outstanding & I've requested DSTV 3 times already via email the past few weeks to provide me with feedback/reason why the refund is still outstanding. I only received a reply to my first email that basically said that my account is closed & that I'll get feedback on the refund soon, but that response was received over a week ago.

Can the moderators on this forum please help escalate my query to get it resolved quickly & efficiently?

My account: 40502428
Query reference number: #2443844
Case number: #24464487

The name of the DSTV consultant that was suppose to get back to me & never did is Henry Khoza.

If the refund was paid then please provide me with proof (bank account it was paid into, date & time).

Please note that I'm currently in the USA & not reachable telephonically. Please rather communicate with me via this thread, via PM or via email.

Thank you.

Last edited by Minsc; 2012-09-09 at 05:34. . Reason: Added case number.
Old 2012-09-10 , 11:48
MC Thami's Avatar
MC Thami MC Thami is offline
Join Date: Oct 2011
Posts: 1,701
Minsc, apologies for the delay in answering your thread. I have brought this query to the attention of the moderators in this section.
Old 2012-09-10 , 11:58
MC Bathobile's Avatar
MC Bathobile MC Bathobile is offline
MultiChoice | Customer Care
Join Date: Jun 2010
Posts: 66
Hi Minsc

Thank you for all the details provided, in future please avoid posting them on the forum and only PM them.
I am looking into your account and I will liaise with you via email. Apologies for the inconvenience caused so far.
complaint, refund
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