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Old 2018-01-17 , 10:40
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chrisvdh chrisvdh is offline
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Default Forum Password Change

I have tried over and over again to reset my forum password (as I have forgotten it!). The password reset email never reaches me. No it's not in the junk or spam folder.

Multiple calls to the call-centre and dealing with Andrew on numerous calls have resulted in nothing. No-one seems to sort it out for me. All they change every time is my Connect ID password....

Help me please...I have sent a DM to Solomon in desperation but have heard nothing.
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  #2  
Old 2018-01-17 , 10:54
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MC Marietjie MC Marietjie is offline
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Pls send a PM to Forum (that is MC Kenneth) who is the admin for the Forum. The contact centre does not manage the Forum at all, so would not have been able to assist. Apologies for the frustration.
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Old 2018-01-17 , 10:54
Optimist Optimist is offline
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Hi Chris, it's very likely related to the same problem others of us have had on and off for years - for most recent see Email alerts not working
(Mine is currently working fine.)

The only fix that you yourself can make is to change to another email address with another ISP etc., that sometimes works instead. But won't work for you of course as to do so you then need to know your password
It's suspected that the forum sometimes ends up on industry blocklists (as you'll know that's not the same as blacklists).

MC do seem to get it sorted out again from time to time.

Last edited by Optimist; 2018-01-18 at 09:49. . Reason: Detail added in bold
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Old 2018-01-17 , 11:10
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chrisvdh chrisvdh is offline
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Ouch...okay thanks guys will contact Kenneth.
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Explora 1 (Pri), HD-PVR2 (Sec), XV heartbeat via RF outs
Samsung 65 UHD via HDMI, Samsung 40 SHD via HDMI
Denon AVR-X1400H (5.1 / 2 zones)
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  #5  
Old 2018-01-17 , 11:38
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Luke7777 Luke7777 is offline
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Just tested with my Mweb email, still not working. Then switched back to my working work email (got an alert earlier this morning 9:38) and now that one isn't working either Strange...

Routed now to my gmail addy, which I don't want to use since I don't monitor it
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  #6  
Old 2018-01-17 , 11:41
Optimist Optimist is offline
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Thanks for the warning Luke, was considering experimenting as well.
My last success was a forum section summary sent just after midnight this morning.
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  #7  
Old 2018-01-18 , 08:25
Optimist Optimist is offline
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Just to complete the picture - no problem with getting my notification this morning either.

@Forum - we're hoping for later feedback please.
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  #8  
Old 2018-01-18 , 09:59
cdbjhb cdbjhb is offline
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Quote:
Originally Posted by Optimist View Post
The only fix that you yourself can make is to change to another email address with another ISP etc., that sometimes works instead. But won't work for you of course as to do so you then need to know your password
I don't know why you rather edited that in, everyone needs to see it so they can make sure they won't forget their password.
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  #9  
Old 2018-01-19 , 11:04
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chrisvdh chrisvdh is offline
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Thanks MC Grace for sorting out my password issue. We did a manual change using a temp password.

I also created another account chrisvdh_ (as a temp login) using another email address. Suppose that account can be deleted.
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90cm dish and LMX502
Explora 1 (Pri), HD-PVR2 (Sec), XV heartbeat via RF outs
Samsung 65 UHD via HDMI, Samsung 40 SHD via HDMI
Denon AVR-X1400H (5.1 / 2 zones)
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  #10  
Old 2018-01-19 , 11:27
MC Grace MC Grace is offline
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Quote:
Originally Posted by chrisvdh View Post
Thanks MC Grace for sorting out my password issue. We did a manual change using a temp password.

I also created another account chrisvdh_ (as a temp login) using another email address. Suppose that account can be deleted.
Hi chrisvdh

Only a pleasure .

Will check the othher account as well.
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