Forum > Customer service > Customer service > Important announcement: Scams targeting our DStv customers
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  #1  
Old 2017-06-27 , 09:42
MC Lindi's Avatar
MC Lindi MC Lindi is offline
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Default Important announcement: Scams targeting our DStv customers

There’s been a surge in the number of scams targeting our DStv customers in the recent weeks. Scammers use various tactics to either defraud customers of their money or to get customers’ personal information.

Hints and tips to help you identify a scam
While some scams are difficult to identify, there are usually tell-tale signs that can help you spot if something is a scam. Like receiving an email or SMS from us claiming that you’ve won a huge prize for a DStv competition you never entered and for which you must either pay a fee or verify yourself by sending your personal details – sounds too good to be true? It probably is.

MultiChoice will never request your personal details via email or SMS – please do not hand over your personal information to anyone claiming to be from DStv. Also, do not make payments directly to an individual claiming they are from MultiChoice or DStv – use one of our direct platforms to make your payments to your DStv account https://selfservice.dstv.com/how-to-pay.

Always check the email address and emails containing spelling and grammatical errors. MultiChoice has its own domains for its emails (multichoice.co.za) so we would never send an email from a hotmail, gmail, outlook, safrica.com or similar account.

If you receive something that you think is a scam or if you’re not sure whether something is legitimately from MultiChoice, please send an email on help@dstv.com or contact us on Twitter @DStv or Facebook/DStv or on our DStv Forum.

We publish all known scams on Self-Service on DStv.com.

Scams that are currently doing the rounds:

Phishing scam
Customers receive an email informing them that they’ve won a cash gift card or huge sums of prize money from a MultiChoice competition or that they’re being rewarded huge sums of money for being loyal DStv customers. The email then asks the customer to provide their personal details in order to claim the prize.

DStv Premium upgrade scam
Scammers are approaching our customers offering them DStv Premium upgrades. They offer DStv Premium for a fixed once off fee per year where the customer pays the fee directly to the scammer.

Please note that you can upgrade your DStv account online at any time, do not believe anyone claiming to upgrade your account on your behalf. Always make your payments directly to MultiChoice through these payment methods https://selfservice.dstv.com/how-to-pay.

DStv installation scam
Scammers posing as DStv accredited installers are offering customers unrealistic DStv services like free package upgrades or free DStv for life for a minimal once off fee.
DStv offers 6 subscription packages that you can choose from. If someone offers you a discounted DStv subscription at a once off payment, treat this with suspicion and check it with us.
To check if someone is a DStv accredited installer – ask them for their DStv ID card, which specifies their qualification as well as the accredited company they work for. You can also check on DStv.com under installers.
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Old 2017-06-27 , 09:52
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Optimist Optimist is offline
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Quote:
Originally Posted by MC Lindi View Post
DStv offers 6 subscription packages that you can choose from.
Including the Indian and Portuguese packages, it's 8.


Hopefully Forumites will always report these incidents, and if we have an email "header" that we can arrange by PM to submit via email it helps MC further in investigating the culprits.

Last edited by Optimist; 2017-10-23 at 11:54. . Reason: Correct detail
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  #3  
Old 2017-10-23 , 11:43
magszinovich magszinovich is offline
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Default New Phishing Attempt

I received an email from @multichoice.co.za today, regarding my DSTV invoice.

It was strange (and I knew right away it was a phishing attempt) as I do not receive statements to my work address, but I am always curious to see how the phishing attempts work (so I can understand them).

As I mentioned, the email came from the multichoice domain. I clicked the link, and it took me to a website called highdesertwindows; it even has https enabled which is a bit worrying.

It asks for my Office365 password, and looks exactly like the Office login page. It's very clever, as the first password attempt you type in says it's incorrect, assuming that people will retype their password again and confirming the password is accurate (they didn't fool me though).

My question is, how is it that this blatant phishing attempt came from the multichoice domain?

I have asked for MC Kenneth's email address, but Im afraid a lot of customers will get caught.
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Old 2017-10-23 , 11:52
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Optimist Optimist is offline
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Yep, MC Kenneth is the one to contact now as MC Lindi no longer works for MC.

Here's another new one posted about today: DSTV gift card email
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Old 2017-10-23 , 11:58
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Quote:
Originally Posted by magszinovich View Post
My question is, how is it that this blatant phishing attempt came from the multichoice domain?
Very unlikely that it did, there are ways that these criminals can falsely disguise the info in the header.

For more about the subject visit the FAQs & forum at http://www.spamcop.net/
Their report tool actually shows us the true source of these emails (members only).
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Old 2018-03-16 , 12:12
Metallicson Metallicson is offline
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Just received; WE've stopped your DStv as you've not paid. To reconnect, pay R4322.72, using ref no.********( my 8 digit account number, recently allocated). Once paid, we'll reconnect you. To pay: payat.io/dstv/********( my account number) Received from:+2783920658131101
So, either my e-mail account have been hacked, or the information was obtained from MC.
I've had 2 e-mails from MC Customer Relations Consultant; the first to notify me of my customer number, the amount due at the end of March and MC's banking details.The second to enquire whether all was in order. I replied with a courteous e-mail.
The amount stated does not match the amount given to me in the CRC e-mail.
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Old 2018-03-16 , 13:01
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MC Marietjie MC Marietjie is offline
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Thanks for alerting us. Pls can you PM your account number to MC Kenneth with a link to the thread so the relevant people can investigate.

Certainly doesn’t look like a message from us.
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Old 2018-03-16 , 13:21
Metallicson Metallicson is offline
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Quote:
Originally Posted by MC Marietjie View Post
Thanks for alerting us. Pls can you PM your account number to MC Kenneth with a link to the thread so the relevant people can investigate.

Certainly doesn’t look like a message from us.
No, I agree with you, definately a scammer, but then, I never implied that the sms came from MC.
Is there a site that traces sms generated spam/scams? The SPAMCOP service does not deal with sms's as far as I can see.
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Old 2018-03-16 , 13:26
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Quote:
Originally Posted by Metallicson View Post
Is there a site that traces sms generated spam/scams? The SPAMCOP service does not deal with sms's as far as I can see.
Spamcop can't help, only your cellphone service network (e.g.: Vodacom) could assist, and they're not too cooperative with this stuff.
All you can easily do is forward the SMS to MC if they want, and / or supply the cell number it came from.
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