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Old 2018-01-17 , 16:04
OrangeII's Avatar
OrangeII OrangeII is offline
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Default Account confusion

If I look at my DSTV Self Service amount to be paid at the end of January, there's a "total amount to be paid" of R981 (I'll come back to this later), yet when I then look at the "view my balance" link, it tells me I will pay R1731? Which one is it? And why?

The why is particularly puzzling to me, as I was on a Price Lock arrangement which expired on 1 January, and the account was fully paid via debit order. Why am I paying anything more than the R855 (or whatever the normal monthly subs plus access fee is)?

There was some stuff up with my account when it went back to a normal account from a Price Lock one, whereby I lost Xtraview and the ability to stream anything from DSTV Now (I had a whole 4 channels there). This was corrected (not without some frustration though) after some phone calls and some dead viewing time.

All in all, this experience has NOT made me any happier with the value for money proposition of DSTV...
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Old 2018-01-17 , 16:11
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MC Marietjie MC Marietjie is offline
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That is definitely not good - sorry for the frustration.

Pls send a PM to Forum or MC Solomon, so they can assist you to look into it and correct it.
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Old 2018-01-17 , 16:14
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OrangeII OrangeII is offline
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Message has been sent to MC Solomon and MC Kenneth. Apparently Forum (and MC Marietjie!! ) have chosen not to receive private messages...
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Old 2018-01-18 , 11:22
MC Solomon MC Solomon is offline
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the matter is being attended to
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Old 2018-01-19 , 13:37
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OrangeII OrangeII is offline
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Received a phone call yesterday afternoon. Matter appears to now be resolved.

Thanks.
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