There is an issue with how your service has been setup. The ONLY way to solve this is with MCs help. I suggest you send MC Solomon a PM message with your account details and a phone number where he can contact you so that your account details can be thoroughly checked.
In the meantime, we can help by verify that there is not something fundamentally wrong with the installation which is causing problems.
To do this, we need details about your install.
(1) the type of LNB used.
(2) The secondary decoder - which one is it?
(3) Are both decoders installed in the same room or in different rooms?
(3) How has the HB cable been run between the decoders?
(4) What are the signal levels on all 3 tuners on the Explora and on all the tuners on the secondary decoder?
Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora
2 unmentionable FTA decoders
Win 10 Pro (64-bit) build 1607, version 14393.351
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
Last edited by Geoff D; 2017-02-20 at 18:08.