Forum > Customer service > Customer service > Various Reversal, Access Fee and Subscription on my statement
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  #1  
Old 2017-02-15 , 09:42
McGuywer McGuywer is offline
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Default Various Reversal, Access Fee and Subscription on my statement

Good Day,

As per thread title, I have an issue with the statement send to me.
I have communicated various times with your support team via Twitter but I have not received a decent reply.

On my statement, there is numerous Reversals, Access Fees and Subscriptions.

I was incorrectly debited twice since Jan 2017. I have reversed the debit orders and would like to pay you the amount outstanding.

Basically what happened is this:

13 Dec 2016 - Confirmation my contract is paid up:
"The contract is fully paid up. The last payment of R736.63 went off on 01/12/2016. ~MTM"

3 Jan 2017 - Ask to be downgraded to DStv Compact
"We've successfully downgraded your account to DStv Compact on smartcard number xxxxxx. ~KDP"
23 Jan 2017 - Getting a E16-4 error on screen. Send tweet to @DStvCare
Numerous conversations via DM.

Please assist?
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  #2  
Old 2017-02-15 , 09:58
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Optimist Optimist is offline
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Join Date: Jul 2012
Location: N/E JHB , Orig. Join Date: Dec 2008
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Hi,

Send a forum PM to MC Solomon with your customer and contact numbers, he's good at sorting these things out.
Unfortunately that talent has made him rather busy now so give it a bit of time.
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  #3  
Old 2017-02-15 , 10:32
McGuywer McGuywer is offline
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Thank you Optimist.
Will see what they can do.
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  #4  
Old 2017-02-15 , 10:40
MC Solomon MC Solomon is offline
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Quote:
Originally Posted by Optimist View Post
Hi,

Send a forum PM to MC Solomon with your customer and contact numbers, he's good at sorting these things out.
Unfortunately that talent has made him rather busy now so give it a bit of time.
No problem, this is my assurance that we are committed to provide customer service regardless of how inundated we can be with queries.
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  #5  
Old 2017-02-15 , 10:42
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Optimist Optimist is offline
Changes remote batteries hourly
 
Join Date: Jul 2012
Location: N/E JHB , Orig. Join Date: Dec 2008
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Quote:
Originally Posted by MC Solomon View Post
No problem, this is my assurance that we are committed to provide customer service regardless of how inundated we can be with queries.
Good to hear
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  #6  
Old 2017-02-16 , 14:05
McGuywer McGuywer is offline
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Service is down at the moment.
Please provide feedback?
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  #7  
Old 2017-02-16 , 14:17
MC Solomon MC Solomon is offline
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Quote:
Originally Posted by McGuywer View Post
Service is down at the moment.
Please provide feedback?
Thank for bringing this to our attention - please elaborate on which service is down so that we can immediately start looking into it.
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  #8  
Old 2017-02-16 , 14:25
McGuywer McGuywer is offline
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The DStv Compact subscription.
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  #9  
Old 2017-02-16 , 14:29
MC Solomon MC Solomon is offline
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Quote:
Originally Posted by McGuywer View Post
The DStv Compact subscription.
Thanks, you will get it shortly
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  #10  
Old 2017-02-23 , 13:31
McGuywer McGuywer is offline
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Service has been suspended on the 21st.
Please urgently send me a statement, so that I can see what I owe you.

You will have to credit me for when the service is down.
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