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Old 2017-01-31 , 13:44
Mclaren's Avatar
Mclaren Mclaren is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Mar 2009
Posts: 424
Default DSTV Connect

Hi all,

There seems to be some issues on my profile.

A. one of my decoders is listed as being linked to another profile. I need this to be linked to my account but when i called the call center i was told its a website issue and that i need to go through to the website department to fix it. Surely this is an account issue ?

B. Second, one of my other decoders shows a link button, but when i click it tells me that the link failed.
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Twin LNB > 2x6 Multiswitch ---> Pace HD PVR 4P (primary) + SD-PVR(secondary). 60cm Dish (aliminium).
Extraview (Install 4B - Bedroom & Lounge) - RF-OUT to RF-OUT: HD PVR via HDMI to HDMI Amp to HDMI ready TV.
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  #2  
Old 2017-01-31 , 13:50
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Mclaren Mclaren is offline
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Join Date: Mar 2009
Posts: 424
Gosh, i was on the line for 19 minutes, and just got cut off.....
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Twin LNB > 2x6 Multiswitch ---> Pace HD PVR 4P (primary) + SD-PVR(secondary). 60cm Dish (aliminium).
Extraview (Install 4B - Bedroom & Lounge) - RF-OUT to RF-OUT: HD PVR via HDMI to HDMI Amp to HDMI ready TV.
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  #3  
Old 2017-01-31 , 13:56
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Mclaren Mclaren is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Mar 2009
Posts: 424
Back on the line, lets see how long it takes for a supervisor to help
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Twin LNB > 2x6 Multiswitch ---> Pace HD PVR 4P (primary) + SD-PVR(secondary). 60cm Dish (aliminium).
Extraview (Install 4B - Bedroom & Lounge) - RF-OUT to RF-OUT: HD PVR via HDMI to HDMI Amp to HDMI ready TV.
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  #4  
Old 2017-01-31 , 14:01
MC Solomon MC Solomon is offline
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Location: Johannesburg
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we can also assist if you provide your DStv account details via PM
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  #5  
Old 2017-01-31 , 14:13
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Mclaren Mclaren is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Mar 2009
Posts: 424
Betty Nyathi states, that connected services will get back to me within one hour to fix. turn around time is an hour. Lets see what happens.
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Twin LNB > 2x6 Multiswitch ---> Pace HD PVR 4P (primary) + SD-PVR(secondary). 60cm Dish (aliminium).
Extraview (Install 4B - Bedroom & Lounge) - RF-OUT to RF-OUT: HD PVR via HDMI to HDMI Amp to HDMI ready TV.
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  #6  
Old 2017-01-31 , 15:10
Geoff D Geoff D is offline
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Join Date: Nov 2008
Location: PTA
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Quote:
Originally Posted by Mclaren View Post
Betty Nyathi states, that connected services will get back to me within one hour to fix. turn around time is an hour. Lets see what happens.
This issue has affected many of us. I strongly advise that you get MC Solomon to help with this as he is very familiar with what the issue is and what needs to be fixed in you Connect ID profile.
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Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
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  #7  
Old 2017-01-31 , 15:25
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Mclaren Mclaren is offline
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Join Date: Mar 2009
Posts: 424
The Mr D.

So still waiting for a response. its now 1.15 minutes since i ended the last call i made to them.
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Twin LNB > 2x6 Multiswitch ---> Pace HD PVR 4P (primary) + SD-PVR(secondary). 60cm Dish (aliminium).
Extraview (Install 4B - Bedroom & Lounge) - RF-OUT to RF-OUT: HD PVR via HDMI to HDMI Amp to HDMI ready TV.
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  #8  
Old 2017-01-31 , 15:44
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Luke7777 Luke7777 is offline
Changes remote batteries daily
 
Join Date: Dec 2008
Location: Menlo Park Pretoria
Posts: 1,521
There is only one way, and that's the MC Solomon way
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Quad LNB Explora switch 5.1
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Xtraview - decoders same room - 3 distributed HDMI endpoints via 2x4 Matrix and Cat6
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  #9  
Old 2017-01-31 , 16:00
MC Solomon MC Solomon is offline
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Join Date: Nov 2014
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Thanks Luke7777 and Geoff D
I managed to get in touch with Mclaren and we have successfully done the update on the profile..
He will check tomorrow morning and let us know if further assistance is required.
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  #10  
Old 2017-01-31 , 19:25
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Krugie Krugie is offline
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Join Date: Dec 2008
Location: Moreleta Park, Pretoria
Posts: 3,872
I also have a problem but MC Solomon's inbox is full - will try sending again tomorrow.
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Octo-LNB to 2 x 5.2 switches. Explora 1 (Primary) & HDPVR 2P (Secondary) in lounge, Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture and audio via Onkyo TX-NR626 receiver, Samsung BD-F7500 3D Blu-Ray player. Explora 1 in bedroom with HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV.
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