Forum > Value Added Services > DStv Catch Up > Proof of Life cut short
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  #1  
Old 2017-01-02 , 22:23
caneman caneman is offline
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Default Proof of Life cut short

The film Proof of Life downloads and plays about 90mins. and cuts off. The download shows that it has downloaded 130mins. I have downloaded twice with the same results
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  #2  
Old 2017-01-03 , 10:35
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MC Brenda MC Brenda is offline
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Hi, sorry for the less than great experience. Please can you let us know if this was on your Explora or via DStv Now - and if on DStv Now, which device. We can then report through to the team.
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  #3  
Old 2017-01-03 , 11:57
caneman caneman is offline
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Quote:
Originally Posted by MC Brenda View Post
Hi, sorry for the less than great experience. Please can you let us know if this was on your Explora or via DStv Now - and if on DStv Now, which device. We can then report through to the team.
That was on the Explora CatchUp+
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  #4  
Old 2017-01-03 , 12:01
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MC Brenda MC Brenda is offline
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Thanks. Some additional queries... did you watch while it downloaded or download for watching later? If the latter, was it HD or SD? Will try to reproduce on Explora here too.
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Old 2017-01-03 , 12:16
caneman caneman is offline
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Originally Posted by MC Brenda View Post
Thanks. Some additional queries... did you watch while it downloaded or download for watching later? If the latter, was it HD or SD? Will try to reproduce on Explora here too.
Download HD, watch later. Downloaded twice, both cut off at the same place on the film.
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  #6  
Old 2017-01-03 , 12:32
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MC Brenda MC Brenda is offline
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Thanks. Have reproduced that here and logged with the team. Again, apologies for not getting the whole movie
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  #7  
Old 2017-01-03 , 12:45
caneman caneman is offline
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Originally Posted by MC Brenda View Post
Thanks. Have reproduced that here and logged with the team. Again, apologies for not getting the whole movie
Thanks. Please let me know when the corrected length film is up.
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  #8  
Old 2017-01-04 , 11:48
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MC Brenda MC Brenda is offline
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Hi
Just checked and confirmed it here - the full film is now available on the Explora.
Again - apologies for that error.
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  #9  
Old 2017-01-04 , 13:53
caneman caneman is offline
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Originally Posted by MC Brenda View Post
Hi
Just checked and confirmed it here - the full film is now available on the Explora.
Again - apologies for that error.
Thanks, I will give it another try
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  #10  
Old 2017-01-06 , 18:28
MC Pamela MC Pamela is offline
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Only a pleasure. Any questions or concerns, we're here to help.
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