Forum > Value Added Services > DStv Catch Up > 5th Wave missing from Catch Up
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  #11  
Old 2016-12-27 , 11:51
Ermeric1 Ermeric1 is offline
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Can't do that unfortunately as everything is connected behind entertainment unit and extremely difficult to move. This issue only started recently. Maybe something to do with new software installed by Technical Support via USB?

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  #12  
Old 2016-12-27 , 11:53
Ermeric1 Ermeric1 is offline
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Are there lots of missing titles? And why can't I find this movie when I do a search like you did? It's like there's no trace of this movie at all.

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  #13  
Old 2016-12-27 , 13:47
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Quote:
Originally Posted by Ermeric1 View Post
Can't do that unfortunately as everything is connected behind entertainment unit and extremely difficult to move.
If you can reach behind the decoder you should be able to remove the power adapter's plug which is the same thing (maybe use the picture in your user manual to guide you), don't worry about unscrewing the LNB cables which is less likely to have any effect, and then remove the smartcard.
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  #14  
Old 2016-12-27 , 14:03
MC Pamela MC Pamela is offline
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@Ermeric1

We'll run this past our tech team. Kindly PM your smartcard number and contact details to assist accordingly.
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  #15  
Old 2016-12-27 , 19:07
Ermeric1 Ermeric1 is offline
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The 5th Wave has now mysteriously reappeared. I didn't do anything.

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  #16  
Old 2016-12-31 , 12:24
MC Pamela MC Pamela is offline
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Hi Ermeric1

Apologies for the delayed response. Have you had any issues with other titles lately?
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  #17  
Old 2016-12-31 , 12:28
Ermeric1 Ermeric1 is offline
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Haven't really checked to be honest. What is the cause of this issue? The new software?

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  #18  
Old 2017-01-01 , 08:21
MC Pamela MC Pamela is offline
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Hi Ermeric1

We're unable to confirm at the moment, as we're still awaiting feedback from our tech team regarding the issue.
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  #19  
Old 2017-01-03 , 18:51
MC Pamela MC Pamela is offline
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Hi Ermeric1

Kindly check and confirm loader version under General information -> Loader Status to assist accordingly.
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  #20  
Old 2017-01-03 , 18:59
Ermeric1 Ermeric1 is offline
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Loader Version: 3.4

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