Forum > Value Added Services > BoxOffice > Box Office Issues: Desktop player
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  #21  
Old 2016-12-07 , 12:40
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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@Geoff - you said that you got it working? So what response do you need?
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  #22  
Old 2016-12-07 , 12:53
Geoff D Geoff D is offline
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BO is now available on my UEC HD decoder 4 tuner, BUT I am still NOT able to get BO access on line! Why this went down after it did work in September is only known to MC.


I have a WIN 10 OS with MS Edge, Chrome, and IE 11.

NONE of these work. There is NO App available in the WIN store for dstvnow or showmax for that matter.

There is no way to download content for later viewing, only streaming is available and that does not work.

I cannot access my account on line due to another issue on your web site either. ALL these issues have now been outstanding for more than 8 weeks.

I will NOT be travelling with my decoders and will only have access via a PC on line to BO.

PS: BTW, The existing two apps on the win store for supersport and the dsTV guide also have a problem.
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  #23  
Old 2016-12-07 , 14:39
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MC Marietjie MC Marietjie is offline
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@Geoff - I've asked MC Solomon to get in touch with you. Pls share a list of everything that you need addressed and he can then get it done.
You started this thread asking about BoxOffice online but have now today mentioned a number of other issues eg your log in for My DStv (self service) does not work.
Pls give us the chance to address your various pain points. Apologies for your frustrations.


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  #24  
Old 2016-12-07 , 17:04
Geoff D Geoff D is offline
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Quote:
Originally Posted by MC Marietjie View Post
@Geoff - I've asked MC Solomon to get in touch with you. Pls share a list of everything that you need addressed and he can then get it done.
You started this thread asking about BoxOffice online but have now today mentioned a number of other issues eg your log in for My DStv (self service) does not work.
Pls give us the chance to address your various pain points. Apologies for your frustrations.


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Well now you can see the frustration I have been having.
I tried to handle the "self service issue" off line by PM, because I reasoned it was unique to my account only. To no avail.

MC Solomon has tried his best but he was being fobbed off with a half-backed answer from your website developers with an answer:

"we can't replicate the problem" By implication therefore it does not exist! This is what is so wrong with MC support staff. They very often refuse to acknowledge problems, especially if they only affect one individual account. It is annoying, irritating and down right disrespectful.

It has been much longer than 8 weeks, but it is 8 weeks since I started this particular battle. I know what the problem is. I can see where the coding for the affected webpage is breaking down, I even know what has to be done to fix it, which makes it even worse when you cannot get through to your web page developers. Their software code is terrible! Careless, and messy! Even amateur programmers can see what is wrong with their code.
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Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15
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  #25  
Old 2016-12-07 , 17:07
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MC Marietjie MC Marietjie is offline
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I saw an email today where he was following up and was told there is a fix being implemented tomorrow. So I am confident he will be in touch.


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  #26  
Old 2016-12-08 , 15:25
Geoff D Geoff D is offline
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Another 24 hours goes by an there is no sign that this problem is being fixed.

Today, I see when using IE 11 one gets a message that

"IE 11" is not supported!

ON MS Edge, no change.

On chrome today finally I get this screen!

Capture.JPG

I suppose I should be grateful that at least the screen now shows something instead of just a rotating icon.
__________________
Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15

Last edited by Geoff D; 2016-12-08 at 15:28. .
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  #27  
Old 2016-12-08 , 16:24
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MC Marietjie MC Marietjie is offline
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@Geoff - i have asked one of our great escalation teams to get hold of you to sort this out. They will phone, so please look out for a call from an 011 289 number
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  #28  
Old 2016-12-08 , 16:59
Geoff D Geoff D is offline
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The IE 11 response.

Note that this is despite me having IE 11, the latest version included with WIN 10 Pro fully up to date.

Capture2.JPG
__________________
Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15
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  #29  
Old 2016-12-08 , 17:17
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MC Marietjie MC Marietjie is offline
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I understand the team are in touch with you Geoff - so please pass any feedback through to them as they are all on board to get this sorted for you.
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  #30  
Old 2016-12-08 , 17:24
Geoff D Geoff D is offline
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Join Date: Nov 2008
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Yes I have had a call, and lots of promises.

For the record, attached please find the info about my laptop, the OS and the versions of IE11, MS Edge and Chrome I am using.

Also for the record, I have no intention of loading and using Firefox!
Attached Images
File Type: jpg Chrom-vers-2106-12-08.JPG (21.9 KB, 5 views)
File Type: jpg MS Edge vers-2016-12-08.JPG (14.1 KB, 5 views)
File Type: jpg IE11-version-2016-12-08.JPG (26.0 KB, 3 views)
File Type: jpg Winver-2016-12-08.JPG (37.9 KB, 4 views)
__________________
Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15
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