Forum > Value Added Services > DStv Catch Up > CU, CU+ and Broadcast Dolby 5.1 on-going issues
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  #51  
Old 2017-03-19 , 21:29
MC Pamela MC Pamela is offline
Has mastered the i-Plate and DStv guide
 
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Quote:
Originally Posted by andrewgerm View Post
@Optimist: thanks for chiming in.

My thought would have been though that once something is received, that the same source file (for want of a better word) would be used for each of the multiple vectors of delivery, transcoding to other file types, sizes, wrappers and resolutions as needed.

If this be the case, then there is again no excuse, as sound should not be affected, nor should the volume and panning on each channel be changed. There is obviously a serious lack of technical know-how or quality control. Or there is a serious fault in the work-flow to get a single title out to each delivery option.

It has been a very long time, with no proper feedback, or solution. Sadly, in the mean time, we are missing something that is part of a paid for package, and something that is actively advertised by MC.

The odd technical issue aside (as these are the norm more than the exception), this is a really poor show. At the very least, it seems not enough QA is being performed at each stage...
Hi andrewgerm

Apologies for the delayed response. We're still awaiting confirmation from the CU team, regarding a fix which was due to be implemented in the previous week. Kindly give us more time to get in touch with the team again in order to get more info on what steps and measures have they taken regarding the issues raised.
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  #52  
Old 2017-03-20 , 11:10
sheppy34 sheppy34 is offline
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Quote:
Originally Posted by MC Pamela View Post
Hi andrewgerm

Apologies for the delayed response. We're still awaiting confirmation from the CU team, regarding a fix which was due to be implemented in the previous week. Kindly give us more time to get in touch with the team again in order to get more info on what steps and measures have they taken regarding the issues raised.
It seems you guys are still using pigeons to relay messages between you and the "team", with the amount of time it takes to just get a reply on the status of whats going on. Seriously can it take so long just to get an answer on an issue???

The apparent "fix which was due to be implemented last week" has also been going on for ages now. The only fixing going on their is fixing up a sandwich for lunch it seems.
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  #53  
Old 2017-03-20 , 20:19
andrewgerm andrewgerm is offline
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I don't think it will make any difference to how long we have to wait. My original encounter with this was about 6 months ago, if I recall.

There were a few more downloads last night (a few GB each, once again) that had non-existent surround. I've given up listing them, as I mentioned, as it seems it's actually most items.

My guess is there is a serious issue somewhere on the technical side of things there, and that this is not going to be solved any time soon. Just wish we actually knew not to bother with huge downloads before watching something, but unfortunately most things are now for download. Recording the broadcast doesn't help much either, as there are issues there too.

Sad, sad...
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  #54  
Old Yesterday , 15:09
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Join Date: Jul 2010
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Ok folks, here is the response from the relevant teams.

On the 9th of March a new software release was deployed and we're happy to announce that all Catch Up Plus movies and shows where Dolby 5.1 is available from the studio or channel will now be watchable with Dolby 5.1 audio on content processed from 9 March onwards. Where we don’t get supplied with Dolby 5.1 from the studio or channel, we process the video in Dolby 2.0.

When you see the Dolby icon as part of the meta-data on Explora, it means that the Catch Up title it processed in either Dolby 2.0 or 5.1.

Last edited by MC Marietjie; Yesterday at 15:34. .
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