Forum > Customer service > Customer service > Ipad , this device registered to another user
Reply
Thread Tools Display Modes
  #1  
Old 2016-08-29 , 19:03
scud scud is offline
Still gets up to change channels
 
Join Date: Nov 2008
Posts: 13
Default Ipad , this device registered to another user

When I try watch DStv on my ipad I can log in Ok, but it says my device is registered to another user , which it can't be. It also shows my device "Number" as Not Registered 0000000000-0000-0000-0000-0000000000000000

How can I clear this please


Sent from my iPhone using Tapatalk
Reply With Quote
  #2  
Old 2016-08-29 , 19:10
MCA CCS Natasha's Avatar
MCA CCS Natasha MCA CCS Natasha is offline
MultiChoice | Customer Care
 
Join Date: Nov 2008
Location: Randburg
Posts: 1,003
Quote:
Originally Posted by scud View Post
When I try watch DStv on my ipad I can log in Ok, but it says my device is registered to another user , which it can't be. It also shows my device "Number" as Not Registered 0000000000-0000-0000-0000-0000000000000000

How can I clear this please


Sent from my iPhone using Tapatalk
Hi,

Please can you PM your account details and login details to me so that I can escalate to the appropriate people who will call you to assist tomorrow morning.
__________________
Have a wonderful day
MCA CCS Natasha
Reply With Quote
  #3  
Old 2016-12-08 , 15:12
cyber7 cyber7 is offline
Still listens to the wireless
 
Join Date: Aug 2011
Posts: 5
Quote:
Originally Posted by MCA CCS Natasha View Post
Hi,

Please can you PM your account details and login details to me so that I can escalate to the appropriate people who will call you to assist tomorrow morning.
Hi Natasha
I am having the same problem. Can I also send you my details?
Reply With Quote
  #4  
Old 2016-12-08 , 15:31
MCA CCS Natasha's Avatar
MCA CCS Natasha MCA CCS Natasha is offline
MultiChoice | Customer Care
 
Join Date: Nov 2008
Location: Randburg
Posts: 1,003
Quote:
Originally Posted by cyber7 View Post
Hi Natasha
I am having the same problem. Can I also send you my details?
Of course!
__________________
Have a wonderful day
MCA CCS Natasha
Reply With Quote
  #5  
Old 2017-02-06 , 22:13
stefan.jeanette stefan.jeanette is offline
Still listens to the wireless
 
Join Date: Jan 2013
Posts: 3
Hi Natasha,

I'm also getting this on my DSTV Now app on mynewly purchased Android TV.

Can you please assist? If so, what info do you require?
Reply With Quote
  #6  
Old 2017-02-08 , 12:00
ct_boy ct_boy is offline
Still listens to the wireless
 
Join Date: Feb 2017
Posts: 9
Quote:
Originally Posted by stefan.jeanette View Post
Hi Natasha,

I'm also getting this on my DSTV Now app on mynewly purchased Android TV.

Can you please assist? If so, what info do you require?
The DSTV Now App wont work on most Android TV media Players. they are working on this apparently but who knows how long that will take
Reply With Quote
Reply
« Previous Thread | Next Thread »
Thread Tools
Display Modes
Posting Rules
You may not post new threads  | You may not post replies  | You may not post attachments  | You may not edit your posts
BB code is On  | Smilies are On  | [IMG] code is On  | HTML code is Off
Similar Threads
Thread Thread Starter Forum Replies Last Post
Minix Neo - Device is currently registered to another Connect User palatzo@gmail.com DStv Now 5 2015-07-27 18:05
"Device Registered to Another User" Error: What are the solutions? Geoff D DStv Now 3 2015-06-26 15:01
"Device Registered to Another User" Error MC Nic DStv Now 0 2015-02-17 11:09
New decoder registered to someone zimwaves Service Queries 7 2011-06-07 10:22
Remote control clicks are not registered by the decoder mhass Standard decoder 3 2009-11-07 09:04