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  #11  
Old 2016-08-26 , 05:40
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bothafire bothafire is online now
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Thank you for your response however all strengths and quality of strength is fine and is as it has always been when there were no audio problems. The DSD is up to date. The audio surges in and out which completely distorts the audio.
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  #12  
Old 2016-08-26 , 08:18
MC Pamela MC Pamela is offline
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Quote:
Originally Posted by bothafire View Post
Thank you for your response however all strengths and quality of strength is fine and is as it has always been when there were no audio problems. The DSD is up to date. The audio surges in and out which completely distorts the audio.
Cool, i will have it checked out with our support team and revert back.
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  #13  
Old 2016-09-23 , 21:59
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bothafire bothafire is online now
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A month later the sound problem has been fixed. Thank you I think after a month. No at least the service has been restored so yeh thanks.
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  #14  
Old 2016-11-25 , 00:31
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bothafire bothafire is online now
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The audio problem is back on catch-up it took forever to correct last time how long this time. The surging sound is annoying what is the point of catch-up if you cannot understand the dialogue because of surging sound problems.
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  #15  
Old 2016-11-25 , 08:43
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MC Marietjie MC Marietjie is offline
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I posted on another thread yesterday that the team are on it and I will post feedback as soon as I get it.


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  #16  
Old 2016-11-30 , 17:54
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bothafire bothafire is online now
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Audio on catch-up still not fixed
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  #17  
Old 2016-12-01 , 09:39
MC Pamela MC Pamela is offline
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Hi bothafire

May we have the titles you're having sound issues with and advise if it's on CU+ or on the decoder. We'll have the team look into it and assist.
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  #18  
Old 2016-12-02 , 20:01
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All of them except Carte Blanche
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  #19  
Old 2016-12-03 , 21:10
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The librarians episode 1 on CU has horrible sounds the voices are so soft ans music so very loud
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  #20  
Old 2016-12-05 , 19:22
MC Pamela MC Pamela is offline
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Hi JeanP

We've informed our CU team to look into the title and rectify. Kindly check the episode again later and advise.
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